Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Declaration
Personal Information
Custom
Generic
ANTHONY FERNANDES

ANTHONY FERNANDES

Dubai ,UAE

Summary

To learn and grow with a professional organization in the hospitality industry where I can enhance my skills in FRONT OFFICE. Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings Six years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Front Office - Supervisor / Acting Duty manager

Hotel Radisson RED Dubai UAE
Dubai
08.2023
  • Duty and responsibility; - Keep track of monthly, quarterly and yearly goals - Work with management to assess and improve processes and policies - Monitor and report on revenue and cash flow - Uphold and enforce company policies - Train new hires - Address employee complaints or performance issues as needed - Check in with employees regularly to determine satisfaction - Schedule shifts - Help management create the department's budget - Address customer issues and complaints - Schedule regular maintenance and cleaning of facilities - Meet regularly with upper management to stay informed on company issues - Oversee security of the facility - Greeting guests on arrival. - Undertaking front desk service duties. - Administering check-in and check-outs. - Assigning rooms and issuing keys. - Delivering mail and messages. - Processing guest payments and managing bills. - Coordinating with porters, concierge, kitchen staff and housekeeping. - Acting as a central source of information for guests during their stay. - Processing food and beverage requests. - Resolving problems and dealing with conflict or tension with disappointed guests. - Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars. - On Night shift taking the duties and responsibilities of a Night Duty Manager and doing the night auditing as well.
  • Achievements in Radisson RED - 10 months leading top up seller - 1 times staff of the month Dec-2023 - 1 time guest rocking star - RTF team player

Front Office - Senior Receptionist / Team Leader

Hotel Radisson Blu Al Ain UAE
Al Ain
01.2022 - 08.2023
  • Duty and responsibility; - Greeting guests on arrival. - Undertaking front desk service duties. - Administering check-in and check-outs. - Assigning rooms and issuing keys. - Delivering mail and messages. - Processing guest payments and managing bills. - Coordinating with porters, concierge, kitchen staff and housekeeping. - Acting as a central source of information for guests during their stay. - Processing food and beverage requests. - Resolving problems and dealing with conflict or tension with disappointed guests. - Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars. - On Night shift taking the duties and responsibilities of a Night Duty Manager and doing the night auditing as well.
  • Achievements in Radisson blu - 5 months leading top up seller - 2 times staff of the month - 1 time guest rocking star - Yearly top up seller in 2022

FRONT OFFICE - Guest Service Agent

HOTEL HABLIS CHENNAI
Chennai
07.2018 - 05.2019
  • Duty and responsibility; - Handling guest problems, make them comfortable in stay, processed the check in and check out also similar way cross check their ID's and traveling document (VISA) - At the time of check in need to do C-FORM after the check-out time need to do the C-FORM check out - Updated customer accounts with add-on room charges, including minibar use and room service bills - Greeted guests at front desk and engaged in pleasant conversations while managing check-in process - Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Front Office - Guest Service Agent

Hotel Chennai Le Palace
Chennai
06.2016 - 12.2016
  • Duty and responsibility; - Delivered clerical support by efficiently handling wide range of routine and special requirements - Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite - Decreased customer hold times by updating office phone call and messaging procedures

Front Office

Hotel GREEN PARK
04.2015 - 06.2015
  • Duty and responsibility; - Served customers in a friendly, efficient manner following outlined steps service - Increased customer satisfaction by resolving guest issues in stay - Maintained energy and enthusiasm in fast-paced environment - Carried out day-day-day duties accurately and efficiently - Maintained excellent attendance record, consistently arriving to work on time.

Education

IHM, in Hotel Management and Catering Technology - undefined

Dr. MGR Education and Research Institute University
Chennai, Tamil Nadu
01.2013 - 04.2016

Airport and Airline Management - undefined

Patron Institute of Aviation
01.2020 - 04.2021

Skills

  • MS Office
  • Opera PMS
  • IDS (PMS)
  • Emma (PMS)
  • Administrative Skills
  • Records Management
  • Documentation and Reporting
  • Customer Complaint Resolution
  • Inventory Management
  • Security Understanding
  • Hospitality Services
  • Flexible
  • Customer Service
  • Strategic Planning
  • Data Entry
  • Reception team leadership

Languages

English
Proficient
C2
Malayalam
Proficient
C2
Tamil
Proficient
C2

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Front Office - Supervisor / Acting Duty manager

Hotel Radisson RED Dubai UAE
08.2023

Front Office - Senior Receptionist / Team Leader

Hotel Radisson Blu Al Ain UAE
01.2022 - 08.2023

Airport and Airline Management - undefined

Patron Institute of Aviation
01.2020 - 04.2021

FRONT OFFICE - Guest Service Agent

HOTEL HABLIS CHENNAI
07.2018 - 05.2019

Front Office - Guest Service Agent

Hotel Chennai Le Palace
06.2016 - 12.2016

Front Office

Hotel GREEN PARK
04.2015 - 06.2015

IHM, in Hotel Management and Catering Technology - undefined

Dr. MGR Education and Research Institute University
01.2013 - 04.2016

Declaration

I hereby declare that all the details given above are true to the best of my knowledge

and belief.

Thanks,

Anthony Fernandes

Personal Information

  • Father's Name: MUTHUPPAN
  • Blood Group: O POSITIVE
  • Date of birth: 02/15/1997

Custom

N8482605 Exp: 03/27/2026

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