ANTHONY FERNANDES
Dubai,UAE
Summary
Accomplished professional with expertise in hotel and front office operations, guest relations, and service recovery. Demonstrates strong team leadership and training capabilities, alongside proficiency in revenue optimisation and upselling. Skilled in conflict resolution, complaint handling, and ensuring safety and security compliance. Adept at cash handling, night audits, and scheduling efficiency. Possesses a solid understanding of supply chain processes and marketing campaign development. Committed to enhancing quality assurance standards while mastering time management to drive operational excellence.
Overview
3
3
Languages
4
4
years of post-secondary education
12
12
years of professional experience
Work history
Duty Manager
Radisson RED Dubai Silicon Oasis
Dubai, UAE
2023.01 - Current
- Oversee daily hotel operations to maintain exceptional guest satisfaction and coordination.
- Act as main guest contact for inquiries, complaints, and VIP requests.
- Lead front office operations to meet hotel standards, policies, and brand rules.
- Monitor room inventory, occupancy, arrivals, departures, and allocations for efficiency.
- Coordinate with housekeeping, engineering, F&B, and security for seamless experiences.
- Supervise and train front office colleagues to strengthen performance and service consistency.
- Manage cash billing and guest account transactions in line with financial procedures.
- Track online guest feedback and satisfaction scores, applying corrective actions promptly.
- Lead emergency response and crisis management procedures in accordance with hotel policy.
- Drive revenue by upselling room upgrades and enrolling guests in loyalty programs.
- Met sales targets consistently by motivating team towards achieving common goals.
- Streamlined workflow processes, enhancing overall efficiency of establishment.
- Identified areas of improvement through regular performance assessments of staff members.
- Conducted training sessions for new employees, enhancing team competence.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Handled cash transactions accurately for financial integrity.
- Coordinated staff schedules to maximize productivity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Implemented promotional initiatives for increased footfall during off-peak hours.
- Promoted safe working environment by enforcing health and safety regulations strictly.
- Delivered excellent customer service through effective communication skills.
Team Leader
Radisson Blu Hotel & Resort
Al Ain, Abu Dhabi, UAE
2022.04 - 2023.08
- Managed guest arrival and departure, confirming payment accuracy, billing, and room assignments.
- Handled guest complaints promptly, followed up to support high satisfaction outcomes.
- Supervised daily front desk operations, coached junior team members on service standards.
- Coordinated with housekeeping and F&B teams to keep guest experiences seamless.
- Supported upselling initiatives and maintained front office operational reports for control.
Guest Service Agent
Hablis Hotel
Chennai, India
2020.01 - 2022.01
- Delivered personalised service across guest journey, handling check-in and check-out efficiently.
- Managed reservations, room allocations, and billing with high accuracy.
- Followed security procedures, completing ID verification and required C-form formalities.
- Supported upselling initiatives and maintained accurate guest records for smooth front office operations.
- Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
- Improved overall guest satisfaction with attention to detail in all tasks.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Handled emergency situations calmly and efficiently, prioritising safety of guests.
Internship Trainee
Green park hotel
chennai, india
2014.04 - 2014.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Education
Diploma - Airport & Airline Management
Patron Institute of Aviation
India 2016.06 - 2017.07
Foundation degree - Hotel Management & Catering Technology
Dr. MGR University
Chennai, India 2013.09 - 2016.04
Skills
- Hotel and front office operations
- Guest relations and service recovery
- Team leadership and training
- Revenue optimization and upselling
- Conflict resolution and complaint handling
- Cash handling and night audit
- Safety and security compliance
- Supply chain understanding
- Scheduling efficiency
- Marketing campaigns development
- Sales promotion techniques
- Quality assurance knowhow
- Time management mastery
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Advanced (C1)
Affiliations
- GYM
- BIKE RIDE
- VISITING STAR HOTE;
Accomplishments
- Top Room Upseller in the UAE – 2025
- Highest Room Upsell Benchmark Achievement – Radisson Hotel Group
- Achieved Room Upselling KPI Target 10+ Times
- Staff of the Year – 2022 | Radisson Blu
- 5× Staff of the Month – Radisson RED
Timeline
Duty Manager
Radisson RED Dubai Silicon Oasis
2023.01 - Current
Team Leader
Radisson Blu Hotel & Resort
2022.04 - 2023.08
Guest Service Agent
Hablis Hotel
2020.01 - 2022.01
Diploma - Airport & Airline Management
Patron Institute of Aviation
2016.06 - 2017.07
Internship Trainee
Green park hotel
2014.04 - 2014.06
Foundation degree - Hotel Management & Catering Technology
Dr. MGR University
2013.09 - 2016.04