ANTHONY RIZK
Operations Manager
Dubai
Summary
Experienced leader with 12+ years experience in F&B, managing and/or opening various projects in Lebanon, Kuwait and UAE. Leading teams effectively with over 240 employees ensuring goals and objectives are met. Cut cost by 18% in 6 months and set efficient SOPs for a consistent operation. Seeking to leverage strong leadership to increase productivity and high level of customer service throughout the team.
People & Results oriented.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Operations Manager
Babel Dubai
01.2023 - Current
- Implemented quality control systems that boosted overall product consistency and reliability.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Restaurant General Manager
Alshaya Group
10.2019 - 01.2023
- GM for Bebabel Dubai Mall branch (Babel Brand), responsible for the food and labor cost, direct and indirect controllable, P&L, GL files analysis and follow up and team management.
- Acting as Area Manager (2020 - 2021) in Dubai with Alshaya Group for Babel brand (Lebanese Cuisine), previously following on Organizational Health Index for 2 branches in Dubai and 1 branch in Bahrain before they closed.
- Managing APL for 3 branches and operating 2 branches in Dubai in term of food and labor costs, guests satisfaction and menu engineering.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Set and follow up on all SOP for consistent operation and high level of guest satisfaction.
- Inspecting preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Restaurant General Manager
Alshaya Group
09.2018 - 10.2019
- Opening of Bebabel Avenues in Kuwait, a 400 seats place in the center of the busiest mall in the market. Responsible of all costs' targets, P&L and team management.
- Inspecting preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for 200 staff by planning and designating shifts and hours.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
Multi Unit Manager
Triple Management (The Bridge)
09.2017 - 09.2018
- Operating a Lebanese concept (Kanyamakan) in a big project called The Bridge with a food court of 5 concepts (Coffee Shop, Pizzeria, Pastry, Lebanese street food & American diner) and a delivery center for the entire project.
- Responsible of menu development, inventories and P&L.
Business Unit Manager
Boubess Group
08.2015 - 09.2017
- Outlet manager for METROPOLE - Downtown (French brasserie) after i was assistant manager in the same place for 2 years.
- Responsible for menu development, inventories and P&L.
- Then opening of new concept in same area for same group: MARKET, it was a cosmopolitan cuisine and I was responsible for the same.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Audited internal activities and conducted thorough inspections.
Assistant Outlet Manager
Boubess Group
04.2013 - 08.2015
- Assistant Manager in POMODORO Pizzeria - Zaytouna Bay, opening period, responsible of the team performance, schedule, orders, inventories, and goals achievements. Moved to METROPOLE (French Brasserie) for the same group in the same position.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited, hired and trained initial personnel, working to establish key internal functions and role in the business.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Team leader
Boubess Group
02.2011 - 04.2013
- In COZMO cafe (International cuisine) - Zaytuna Bay, Opening period, responsible of all team members' assignments and schedules, orders and inventories.
- Led team of 50 members while providing exceptional customer service.
- Built strong relationships with customers through positive attitude and attentive response.
Shift leader
Boubess Group
01.2010 - 02.2011
- In Bobs Diner Verdun, responsible of staff assignments, schedules, Opening and closing procedures.
- Moved to Cozmo Cafe (opening period) with the same position.
Waiter
Boubess Group
07.2009 - 01.2010
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bartender
Boubess Group
02.2009 - 07.2009
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kitchen Crew
Boubess Group
07.2008 - 02.2009
- Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Bachelor of Business Administration - Business Management
Sagesse University
Beirut - Lebanon 07.2009 - 07.2015
High School - Economy & Sociology
Sagesse
Beirut Lebanon 09.2008 - 07.2009
Skills
OMEGA POSMICROS POSTeam management
Cost reduction and containment
Employee relations and conflict resolution
P&L Management
Operations management
Project planning and development
Microsoft Excel, Word, PPT
Certification
WSET - Wine Knowledge
Timeline
Operations Manager
Babel Dubai
01.2023 - Current
Restaurant General Manager
Alshaya Group
10.2019 - 01.2023
Restaurant General Manager
Alshaya Group
09.2018 - 10.2019
Multi Unit Manager
Triple Management (The Bridge)
09.2017 - 09.2018
Business Unit Manager
Boubess Group
08.2015 - 09.2017
Assistant Outlet Manager
Boubess Group
04.2013 - 08.2015
Team leader
Boubess Group
02.2011 - 04.2013
Shift leader
Boubess Group
01.2010 - 02.2011
Bachelor of Business Administration - Business Management
Sagesse University
07.2009 - 07.2015
Waiter
Boubess Group
07.2009 - 01.2010
Bartender
Boubess Group
02.2009 - 07.2009
High School - Economy & Sociology
Sagesse
09.2008 - 07.2009
Kitchen Crew
Boubess Group
07.2008 - 02.2009