Microsoft Office 365
Anton Emad Azmy
Warranty Processor
Dubai, Al Qusais 1
Summary
Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Warranty Processor
Mercedes-Benz
Dubai
11.2021 - Current
- To monitor and review the warranty & goodwill claims according to the manufacturer’s guidelines .
- To liaise and support the workshop staff for the inquiries and questions regarding the warranty coverage and the translation of the guidelines.
- To manage the claim processing operation according to the terms and conditions applicable.
- To submit the warranty claims to MBCME warranty team according to the required standard process without any deficiency or mishandling.
- Follow up the claims to monitor the receiving credit notes in order to identify the required actions with cooperation of workshop warranty team.
- Manage the CSD warranty store to keep all the warranty parts in a good manner with complete warranty tag according to the warranty guidelines.
- Internal inspection for parts condition and technical reports of job cards received from workshop.
- Pre-audit and verify the warranty job card documents prior to giving warranty approval to the workshop.
- Using workshop equipments WIS,ASRA,EPC ,SSL and Vedoc.
- Microsoft office (Word,Excel,Powerpoint).
- Autoline Automotive system.
System Technician Electrical
Mercedes-Benz Gargash Entreprises
Dubai
12.2017 - 11.2021
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Used multimeters for volt and OHM readings and circuit analysis..
- Attended training committees that wrote training modules for equipment operation and testing.
- Using Xentry machine for faults troubleshooting, programming and SCN coding control units.
- Using workshop equipments WIS,ASRA,EPC and Vedoc.
Maintenance Technician
Mercedes-Benz Egypt
Cairo
01.2016 - 11.2017
- Inspecting Vehicles and give report.
- Systems checking and repair.
- Carrying out vehicle major services and suspension job.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Using workshop equipments WIS,ASRA,EPC and Vedoc.
Education
Qualification Program. - Qualification Program.
Advanced Diploma in Automotive Mechatronics
Cairo, Egypt. 12.2014 - 12.2016
High School Diploma -
Institute Salesian Don Bosco.
Cairo, Egypt. 09.2011 - 09.2015
Saint Mary International Language School
Cairo, Egypt. 09.2001 - 09.2010
Skills
Recordkeeping skills
Certification
Certified Maintenance Technician.
Software
Microsoft Windows
Timeline
Warranty Processor
Mercedes-Benz
11.2021 - Current
System Technician Electrical
Mercedes-Benz Gargash Entreprises
12.2017 - 11.2021
Maintenance Technician
Mercedes-Benz Egypt
01.2016 - 11.2017
Qualification Program. - Qualification Program.
Advanced Diploma in Automotive Mechatronics
12.2014 - 12.2016
High School Diploma -
Institute Salesian Don Bosco.
09.2011 - 09.2015
Saint Mary International Language School
09.2001 - 09.2010
Hobbies
Swimming, Running, Traveling and Riding.
Hobbies
Swimming, Running, Traveling and Riding.
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