Antonette Radhini Fernando

The Centre for Musical Arts (CMA) is a non-profit making
organisation with a vision to develop and enhance the existing
musical community initially in Dubai, but more importantly, to
make the musical experience available to a wider audience
through its teaching programs, concerts, recitals and workshops.
CMA is one of only 7 recognised examination centres in the UAE
by the Associated Board for the Royal Schools of Music, and a
pioneer in music education in the UAE.

• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.

Responsibilities :

Scheduling and Coordination -
Organize instrumental lessons, demonstrations, and recitals for CMA's peripatetic teachers and students across the GEMS & Kings' School network

Facilitating Smooth Operations -
Ensure the seamless flow of lessons on a rotational basis throughout the school day

Administrative Management -
Oversee schedules, timetables, and databases to optimize efficiency

Stakeholder Coordination -
Collaborate with parents, teachers, and heads of music at GEMS Schools to coordinate schedules and address any concerns or inquiries

Customer Service -
Provide exemplary support to all stakeholders, ensuring their needs are met promptly and professionally

Financial Administration -
Manage the invoicing process efficiently and accurately

Communication Hub -
Serve as the primary point of contact for email communications and support, maintaining clear and effective channels of communication

Beyond Technologies is a digital agency that provides marketing solutions for startups and large corporations

Worked with Beyond tech as a freelance consultant.

Responsibilities:

• Streamlined content production processes through effective project management and collaboration with team members.
• Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
• Increased brand visibility by consistently producing high-quality, SEO-optimized content.
• Developed targeted marketing campaigns that increased audience reach across multiple platforms.
• Collaborated with graphic designers to develop visually appealing infographics and other multimedia elements to complement written content.
• Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
• Planned executed and analyzed content campaigns with a focus on driving conversions, meeting KPIs, and improving overall ROI.

SYNERGEN Health is one of the fastest growing financial solutions companies head-quartered in the US with offshore operations in Sri Lanka

Founded in 2011, SYNERGEN provides profitable revenue cycle solutions and services using innovative analytics, artificial intelligence/machine learning, and robotic process automation to digitize healthcare.

Credentialing is the process of reviewing a health professional's credentials to determine if privileges to practice can be granted.

Contracting is the process of enrolling a health professional in contracts required by insurance payers for the reimbursement of medical services and/or products provided.

Responsibilities:

• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

FOG is an NGO (non-profit organisation) based in the south coastal region of Sri Lanka which improves and empowers the less privileged rural communities by creating sustainable living providing healthcare, education and job opportunities. Employed as the account manager for Artbanc USA, in affiliation with the Foundation of Goodness (FOG).

Responsibilities:

• Streamlined internal processes for better efficiency in account management tasks.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Improved overall team productivity by implementing best practices in organization and time management.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Reporting
• KPI's
• Quality Assurance

PeeeM is the fastest growing messenger for iPhone and Android mobile phone application in the MiddleEast, Africa and India.

Responsibilities:

• Established strong relationships with key community stakeholders, fostering trust and ongoing partnership opportunities.
• Monitored industry trends, leveraging insights to inform strategic decision-making and strengthen competitive positioning.
• Enhanced client satisfaction by effectively managing and resolving community-related issues.
• Conducted regular account reviews, identifying areas for improvement and implementing necessary changes in a timely manner.

Provided event management services as coordinator for the launch of EnerZee a renewable energy and optimization service provided by Zee engineering affiliated with Ihandal Energy Solutions Malaysia.

Responsibilities:

• Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
• Developed creative marketing materials that generated interest and boosted event attendance.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
• Conducted post-event analysis, identifying areas of improvement for future events.
• Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

Aided and consulted with the human resource department in the recruitment process of new hires for the garment factory workforce spread out in the outskirts of Colombo.

• Trained new Resource Consultants on company policies, procedures, and best practices, fostering a culture of continuous learning.
• Negotiated contracts with external vendors to secure favorable terms for both parties while maintaining high-quality service offerings.
• Implemented innovative sourcing techniques to attract top talent for hard-to-fill positions in highly competitive markets.

MediGain is the first and only premier healthcare financial services KPO (Knowledge Process Outsourcing) Company in Sri Lanka providing comprehensive revenue cycle management, financial service solutions to the US healthcare industry

Employed at MediGain to lead the customer service department, liaising with clients who are doctors, office managers, and coordinating with patients with (HIPPA compliance) with their medical billing statement queries.

Responsibilities:

• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
• Monitored key performance indicators to ensure continuous improvement in service quality.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
• Collaborated with cross-functional teams to improve overall customer experience within the company.
• Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.