Antonio Ghafari
Dubai
Summary
Dynamic mentor with a proven track record in training and development, dedicated to fostering team collaboration and adaptability in fast-paced environments. Recognized for collaborative skills, leadership capabilities, and a results-oriented mindset that drives organizational success. Committed to implementing innovative training methodologies that empower individuals and enhance overall performance. A reliable professional focused on cultivating a supportive mentorship culture that inspires growth and achievement.
Overview
30
30
years of professional experience
Work History
TRAINING MENTOR: SERVICE DELIVERY
Emirates Airlines Aviation College
04.2014 - Current
- Evaluated trainee progress through regular assessments, providing constructive feedback to aid in growth and development.
- Established clear expectations for each mentee's role, promoting accountability and fostering self-motivation toward goal achievement.
- Bridged knowledge gaps between experienced employees and newcomers through structured mentoring partnerships.
- Facilitated networking opportunities within the organization to encourage collaboration and knowledge sharing among employees.
- Provided one-on-one coaching sessions for employees seeking additional guidance or support in specific areas of responsibility.
PART TIME TRAINER: SERVICE DELIVERY / ECONOMY CLASS
Emirates Airlines Aviation College
06.2012 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Pioneered mentorship program, fostering professional growth and development.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
PART TIME TRAINER: SERVICE DELIVERY / FIRST CLASS
Emirates Airlines Aviation College
11.2013 - 01.2023
- Trained and developed crew members on their promotional First Class Upgrade course.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Increased employee competency with creation of targeted skill development paths.
- Established and maintained quality control standards.
FLIGHT PURSER (INFLIGHT SERVICES)
Emirates Airlines
03.2005 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Managed conflict resolution when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Contributed to revenue generation through effective sales techniques for in-flight products and services.
- Supported company initiatives for environmental sustainability through conscientious waste management practices and resource conservation during flights.
CABIN SUPERVISOR (INFLIGHT SERVICES)
Emirates Airlines
04.2002 - 03.2005
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
CABIN CREW
Emirates Airlines
07.1999 - 04.2002
- Joined Emirates as a Cabin Crew, and worked my way through Economy, Business and First Class Cabins.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
FRONT OFFICE AGENT (PART TIME)
Savoy Comfort Hotel
06.1998 - 09.1998
- Extend hospitality to hotel guests throughout their stay, communicate with other departments to ensure guest experience is seamless and memorable.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
BUSINESS CENTER ATTENDANT (PART TIME)
Marriott Hotel
03.1996 - 08.1997
- Enhanced customer satisfaction by providing timely and efficient assistance to guests.
- Coordinated with other departments within the organization to guarantee seamless delivery of services for clients attending events or utilizing facilities on site.
- Generated revenue growth through upselling additional services or products available at the center.
- Handled cash transactions accurately while maintaining strict adherence to financial procedures.
WAITER (PART TIME)
Restaurant Petrosian
11.1995 - 03.1996
- Worked effectively in fast-paced environments.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer requests, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
Education
Diploma in Organisational L&D, CIPD (Level 5) - Learning And Development
Avado, Chartered Institute of Personnel And Development
United Kingdom01.2024
CQI IRCA Certified ISO 9001:2015 Lead Auditor Quality Management System (QMS) - Quality Management
CQI / IRCA
United Kingdom01.2024
Certificate in Art of Facilitation - Leadership
Emirates Aviation College, Designed By Ecole Hoteliere De Lausanne (EHL)
01.2023
Certificate WSET (Level 2) -
Wine And Spirit Education Trust
United Kingdom01.2022
Certificate Train the Trainer -
Emirates Aviation College
03-2012
Higher National Diploma - Hospitality Management
Lebanese Institute of Hotel And Restaurant Management
01.1999
Lebanese Baccalaureate - High School Graduate
Dekwaneh High School
01.1995
Skills
- Detail-oriented
- Organized planner
- Solution-oriented mindset
- Driven to achieve results
- Reliability
- Teamwork and collaboration
- Establish trust with people from different cultures
- Certified first aider
- Time management abilities
- Facilitation techniques
- Performance assessment
- Documentation and recordkeeping
LANGUAGES
Arabic
English
French
Timeline
TRAINING MENTOR: SERVICE DELIVERY
Emirates Airlines Aviation College
04.2014 - Current
PART TIME TRAINER: SERVICE DELIVERY / FIRST CLASS
Emirates Airlines Aviation College
11.2013 - 01.2023
PART TIME TRAINER: SERVICE DELIVERY / ECONOMY CLASS
Emirates Airlines Aviation College
06.2012 - Current
FLIGHT PURSER (INFLIGHT SERVICES)
Emirates Airlines
03.2005 - Current
CABIN SUPERVISOR (INFLIGHT SERVICES)
Emirates Airlines
04.2002 - 03.2005
CABIN CREW
Emirates Airlines
07.1999 - 04.2002
FRONT OFFICE AGENT (PART TIME)
Savoy Comfort Hotel
06.1998 - 09.1998
BUSINESS CENTER ATTENDANT (PART TIME)
Marriott Hotel
03.1996 - 08.1997
WAITER (PART TIME)
Restaurant Petrosian
11.1995 - 03.1996
Diploma in Organisational L&D, CIPD (Level 5) - Learning And Development
Avado, Chartered Institute of Personnel And Development
CQI IRCA Certified ISO 9001:2015 Lead Auditor Quality Management System (QMS) - Quality Management
CQI / IRCA
Certificate in Art of Facilitation - Leadership
Emirates Aviation College, Designed By Ecole Hoteliere De Lausanne (EHL)
Certificate WSET (Level 2) -
Wine And Spirit Education Trust
Certificate Train the Trainer -
Emirates Aviation College
Higher National Diploma - Hospitality Management
Lebanese Institute of Hotel And Restaurant Management
Lebanese Baccalaureate - High School Graduate
Dekwaneh High School
References
AVAILABLE UPON REQUEST
Hobbies and Interests
Cycling, Fishing, Cooking