Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
References
Hobbies and Interests
Generic
Antonio Ghafari

Antonio Ghafari

Dubai

Summary

Dynamic mentor with a proven track record in training and development, dedicated to fostering team collaboration and adaptability in fast-paced environments. Recognized for collaborative skills, leadership capabilities, and a results-oriented mindset that drives organizational success. Committed to implementing innovative training methodologies that empower individuals and enhance overall performance. A reliable professional focused on cultivating a supportive mentorship culture that inspires growth and achievement.

Overview

30
30
years of professional experience

Work History

TRAINING MENTOR: SERVICE DELIVERY

Emirates Airlines Aviation College
04.2014 - Current
  • Evaluated trainee progress through regular assessments, providing constructive feedback to aid in growth and development.
  • Established clear expectations for each mentee's role, promoting accountability and fostering self-motivation toward goal achievement.
  • Bridged knowledge gaps between experienced employees and newcomers through structured mentoring partnerships.
  • Facilitated networking opportunities within the organization to encourage collaboration and knowledge sharing among employees.
  • Provided one-on-one coaching sessions for employees seeking additional guidance or support in specific areas of responsibility.

PART TIME TRAINER: SERVICE DELIVERY / ECONOMY CLASS

Emirates Airlines Aviation College
06.2012 - Current
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Pioneered mentorship program, fostering professional growth and development.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.

PART TIME TRAINER: SERVICE DELIVERY / FIRST CLASS

Emirates Airlines Aviation College
11.2013 - 01.2023
  • Trained and developed crew members on their promotional First Class Upgrade course.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Increased employee competency with creation of targeted skill development paths.
  • Established and maintained quality control standards.

FLIGHT PURSER (INFLIGHT SERVICES)

Emirates Airlines
03.2005 - Current


  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Managed conflict resolution when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
  • Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
  • Engaged flight attendants by creating and fostering personal relationships with crew members.
  • Contributed to revenue generation through effective sales techniques for in-flight products and services.
  • Supported company initiatives for environmental sustainability through conscientious waste management practices and resource conservation during flights.

CABIN SUPERVISOR (INFLIGHT SERVICES)

Emirates Airlines
04.2002 - 03.2005
  • Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
  • Coordinated with pilots and ground staff, ensuring smooth operations during flights.
  • Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
  • Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.

CABIN CREW

Emirates Airlines
07.1999 - 04.2002
  • Joined Emirates as a Cabin Crew, and worked my way through Economy, Business and First Class Cabins.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.

FRONT OFFICE AGENT (PART TIME)

Savoy Comfort Hotel
06.1998 - 09.1998
  • Extend hospitality to hotel guests throughout their stay, communicate with other departments to ensure guest experience is seamless and memorable.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.

BUSINESS CENTER ATTENDANT (PART TIME)

Marriott Hotel
03.1996 - 08.1997
  • Enhanced customer satisfaction by providing timely and efficient assistance to guests.
  • Coordinated with other departments within the organization to guarantee seamless delivery of services for clients attending events or utilizing facilities on site.
  • Generated revenue growth through upselling additional services or products available at the center.
  • Handled cash transactions accurately while maintaining strict adherence to financial procedures.

WAITER (PART TIME)

Restaurant Petrosian
11.1995 - 03.1996
  • Worked effectively in fast-paced environments.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Handled customer requests, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Communicated with kitchen staff to enable accurate food preparation.


Education

Diploma in Organisational L&D, CIPD (Level 5) - Learning And Development

Avado, Chartered Institute of Personnel And Development
United Kingdom
01.2024

CQI IRCA Certified ISO 9001:2015 Lead Auditor Quality Management System (QMS) - Quality Management

CQI / IRCA
United Kingdom
01.2024

Certificate in Art of Facilitation - Leadership

Emirates Aviation College, Designed By Ecole Hoteliere De Lausanne (EHL)
01.2023

Certificate WSET (Level 2) -

Wine And Spirit Education Trust
United Kingdom
01.2022

Certificate Train the Trainer -

Emirates Aviation College
03-2012

Higher National Diploma - Hospitality Management

Lebanese Institute of Hotel And Restaurant Management
01.1999

Lebanese Baccalaureate - High School Graduate

Dekwaneh High School
01.1995

Skills

  • Detail-oriented
  • Organized planner
  • Solution-oriented mindset
  • Driven to achieve results
  • Reliability
  • Teamwork and collaboration
  • Establish trust with people from different cultures
  • Certified first aider
  • Time management abilities
  • Facilitation techniques
  • Performance assessment
  • Documentation and recordkeeping

LANGUAGES

Arabic
English
French

Timeline

TRAINING MENTOR: SERVICE DELIVERY

Emirates Airlines Aviation College
04.2014 - Current

PART TIME TRAINER: SERVICE DELIVERY / FIRST CLASS

Emirates Airlines Aviation College
11.2013 - 01.2023

PART TIME TRAINER: SERVICE DELIVERY / ECONOMY CLASS

Emirates Airlines Aviation College
06.2012 - Current

FLIGHT PURSER (INFLIGHT SERVICES)

Emirates Airlines
03.2005 - Current

CABIN SUPERVISOR (INFLIGHT SERVICES)

Emirates Airlines
04.2002 - 03.2005

CABIN CREW

Emirates Airlines
07.1999 - 04.2002

FRONT OFFICE AGENT (PART TIME)

Savoy Comfort Hotel
06.1998 - 09.1998

BUSINESS CENTER ATTENDANT (PART TIME)

Marriott Hotel
03.1996 - 08.1997

WAITER (PART TIME)

Restaurant Petrosian
11.1995 - 03.1996

Diploma in Organisational L&D, CIPD (Level 5) - Learning And Development

Avado, Chartered Institute of Personnel And Development

CQI IRCA Certified ISO 9001:2015 Lead Auditor Quality Management System (QMS) - Quality Management

CQI / IRCA

Certificate in Art of Facilitation - Leadership

Emirates Aviation College, Designed By Ecole Hoteliere De Lausanne (EHL)

Certificate WSET (Level 2) -

Wine And Spirit Education Trust

Certificate Train the Trainer -

Emirates Aviation College

Higher National Diploma - Hospitality Management

Lebanese Institute of Hotel And Restaurant Management

Lebanese Baccalaureate - High School Graduate

Dekwaneh High School

References

AVAILABLE UPON REQUEST

Hobbies and Interests

Cycling, Fishing, Cooking
Antonio Ghafari