Antony Aldo
Dubai
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations at The Westin Mina Seyahi Dubai. Skilled in menu development and allergen awareness, I led teams to achieve top-rated health inspection scores. Excelled in customer service, ensuring efficient, safe, and welcoming environments, significantly improving guest experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
The Westin Mina Seyahi Dubai
04.2022 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Updating payroll details and submitting those to the human resource department
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Food and Beverage Waiter
The Westin Mina Seyahi Dubai
01.2015 - 03.2022
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
- Demonstrated attention to detail when handling special dietary requests or allergy-related concerns from customers.
- Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers.
- I work under pressure
- Having much experience in cash handling
Junior Food and Beverage Captain
Le Meridien
09.2013 - 10.2014
- Enhanced customer satisfaction by providing exceptional food and beverage service to patrons.
- Managed reservations efficiently, accommodating special requests for optimal guest experience upon arrival.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours, optimizing guest experience.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction and loyalty.
Food and Beverage Associate
Le Meridien
03.2011 - 09.2012
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
Front Office Assistant
The Raintree
05.2010 - 02.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Education
Bachelor of Science - Catering And Hotel Administration
Jenneys Academy of Management And Science
Trichy India05.2009
Skills
- Menu development
- Waste Reduction
- Scheduling Staff
- Fine-dining expertise
- Allergen awareness
- Ordering Supplies
- Inventory Management
- Records Maintenance
- Customer Service
- Opening and closing procedures
Certification
Basic Food Hygiene Level 2
The Westin Mina seyahi Dubai
Reference
Kit Abraham
Bussola Restaurant Manager
The Westin Mina Seyahi Dubai
Mobile +971 557315606
Email: kit.abraham@westin.com
Vimal Kumar
Bussola Floor Manager
Mobile +971 557827015
Email: vimal.venugopal@marriott.com
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Food and Beverage Supervisor
The Westin Mina Seyahi Dubai
04.2022 - Current
Food and Beverage Waiter
The Westin Mina Seyahi Dubai
01.2015 - 03.2022
Junior Food and Beverage Captain
Le Meridien
09.2013 - 10.2014
Food and Beverage Associate
Le Meridien
03.2011 - 09.2012
Front Office Assistant
The Raintree
05.2010 - 02.2012
Bachelor of Science - Catering And Hotel Administration
Jenneys Academy of Management And Science
Basic Food Hygiene Level 2
The Westin Mina seyahi Dubai
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