ANU FRANCIS
DUBAI,UAE
Summary
Experienced business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Proven success in preparing and delivering winning client proposals and business presentations to C-level executives.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
BUSINESS DEVELPOMENT MANAGER
canapprove Consultancy Services
Thrissur , INDIA
08.2023 - Current
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Developed marketing plans to support department strategies.
- Answer client questions regarding immigration issues.
- Monitor and update clients on changes in immigration laws and regulations Manage client caseloads
- Managed team of 8 staff, driving performance with motivational strategies to exceed sales targets.
- Responsible for proposing an overall budget, delivering monthly revenue forecasts.
- Predicted possible positive and negative effects of proposed business developments to guide strategy development.
- Allocated teams, materials and calendar space for individual projects.
Counter staff
Akbar travels pvt.ltd
Thrissur, INDIA
02.2012 - 11.2024
- Issue tickets in online and through software.
- Trained and mentored junior consultants in customer service best practices.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Confirmed payment of deposits from clients before commencing with bookings.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Created and communicated clear, detailed itineraries ahead of travel.
Team Leader
Canapprove Consultancy Services Pvt. ltd.
Thrissur, INDIA
01.2019 - 08.2021
- Coached team members through new or difficult workflows.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Keeping up to date with alterations to immigration laws.
- Providing clients with all pertinent documentation.
- Assisting clients with the completion of paperwork and ensuring that this is submitted on time.
- Verifying the authenticity of paperwork and supporting documents.
- Give training to new staffs.
Marketing manager
Al Dolphin tours Dubai
DUBAI, UAE
11.2015 - 07.2016
- Supervised all marketing and planning activities to achieve company goals.
- Advised on marketing strategy with strong industry knowledge.
- Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favorable partnerships and increased growth.
- Developed strategy for social media marketing with cohesive messaging across multiple platforms.
- Provides guidance to lodging properties for message and brand alignment, marketing- related best practices
- Assist in the development of a media plan.
- Send weekly marketing recap report to stakeholders.
- Fill visa documents and upload the documents in sites.
- Identified new customer segments and target audiences to expand reach.
Education
Master of Science - Master of science in business with Hospitality and tourism management
Northumbria University
United Kingdom 09.2021 - 10.2022
Bachelor of Commerce - COMMERCE
Calicut University
INDIA 06.2009 - 03.2011
High School Diploma - COMMERCE
Basil Evangelical school
INDIA 06.2006 - 03.2008
Skills
- Retail marketing
- Sales techniques
- Product knowledge
- Relationship Management
- Business development
Languages
English
Fluent
Hindi
Fluent
Tamil
Advanced
Malayalam
Fluent
Timeline
BUSINESS DEVELPOMENT MANAGER
canapprove Consultancy Services
08.2023 - Current
Master of Science - Master of science in business with Hospitality and tourism management
Northumbria University
09.2021 - 10.2022
Team Leader
Canapprove Consultancy Services Pvt. ltd.
01.2019 - 08.2021
Marketing manager
Al Dolphin tours Dubai
11.2015 - 07.2016
Counter staff
Akbar travels pvt.ltd
02.2012 - 11.2024
Bachelor of Commerce - COMMERCE
Calicut University
06.2009 - 03.2011
High School Diploma - COMMERCE
Basil Evangelical school
06.2006 - 03.2008
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