Anurag Sharma
Dubai,UAE
Summary
Senior Broadcast & Video Solutions Engineer with 12+ years of experience across system integration, project delivery, presales support, and global technical operations in broadcast, OTT, and live streaming environments. Strong hands-on expertise in video compression, streaming workflows, Linux and Kubernetes-based platforms, with proven experience delivering and supporting multi-vendor solutions. Trusted to handle global customer engagements across EMEA, Europe, major international live events (including Olympics), and ad-hoc assignments in APAC and other regions. Known for translating customer requirements into reliable technical solutions, validating complex environments, and supporting sales and presales activities through technical discussions, demos, and solution validation when required.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Senior support engineer
Ateme Middle East
Dubai, UAE
2024.03 - Current
- Managing multiple Gold customers such as: DU, Starzplay, Gulfsat
- Handled escalated support requests, resulting in quick resolution times and customer satisfaction.
- Cultivated strong client relationships leading to repeat business opportunities.
- Assessed and addressed software bugs, ensuring seamless user experience.
- Managing high-level support cases, resulting in improved customer satisfaction.
Presales engineer
Ateme
Delhi, India
2022.01 - 2024.03
- Developed customized proposals that met unique client needs, driving business growth.
- Showcased technical expertise through solution-oriented demonstrations for potential clients including Star India, Airtel DTH, and several major teleports, securing the deal.
- Engaged with R&D and POs for tailored customer requirement discussions and oversaw FRs.
- Manages pre-sales documentation, including RFPs, solution architecture documents and additional relevant materials
Project Deployment and Support Engineer
Ateme
Delhi, India
2019.01 - 2022.01
- Addressed complex issues through comprehensive diagnostic techniques.
- Upgraded network systems for heightened performance and reliability throughout duration.
- Assisted customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
- Provided training to junior engineers, leading to enhanced team performance.
- Prepare project deployment documentation - system configuration, statement of work, acceptance test plan, etc.
Senior Technical support Engineer
Dexin Digital Technology Corp. Ltd.
Delhi, India
2016.06 - 2019.01
- Working on Designing, Planning and Implementation of New Projects for our distributors.
- Implementation of new technologies in market for worldwide operators.
- Testing of all Compression equipment (e.g. Encoders, IRDs, STBs, Multiplexers, QAM modulators etc.) before launching into the market.
- Operations & Maintenance of all running networks for Clients and also work on the new requirements which we use to receive from our distributors.
- Complete Installation of CAS, SMS/ADS server.
- Co-ordinate with Dexin china team for new modifications or to solve any bug if found in software.
- Integration of CAS: ECM, EMM, Fingerprinting scheduling, Package and product creation. Understanding of EMM cycle time management and configuration, pairing.
- Designing of Network Diagrams of Compression.
Compression Engineer
Essel Shyam Communication Ltd.
2015.03 - 2016.06
CAS Engineer
Noida Software Technology Park Ltd. (JAIN HITS)
2014.07 - 2015.02
Education
Master of Business Administration - Operations & IT
Amity University, Delhi
Delhi 2019.01 - 2021.01
B.Tech. - Electronics & communication
N.I.E.T. Gr. Noida
Gr. Noida, Uttar Pradesh 2010.01 - 2014.01
10+2 - PCM
MB Inter College
Bareilly 2009.01 - 2010.01
High School Diploma - PCM
U.P Board
Bareilly 2008.01 - 2009.01
Skills
- End-to-end experience with Ateme video solutions, covering system design, integration, deployment, and operational support
- Strong hands-on expertise in Titan Live, Titan Edge, Pilot Manager, and Kubernetes-based video architectures
- System engineering and integration of complete video workflows including ingest, encoding, orchestration, and delivery
- Validation and interoperability testing of third-party broadcast devices (eg, Enensys, Telestream, NMOS) with Ateme platforms
- Global customer and project support across EMEA, Europe, major international live events (including Olympics), and ad-hoc engagements in APAC and other regions
- Participation in customer technical discussions, demos, and solution validation when required
Timeline
Senior support engineer
Ateme Middle East
2024.03 - Current
Presales engineer
Ateme
2022.01 - 2024.03
Project Deployment and Support Engineer
Ateme
2019.01 - 2022.01
Master of Business Administration - Operations & IT
Amity University, Delhi
2019.01 - 2021.01
Senior Technical support Engineer
Dexin Digital Technology Corp. Ltd.
2016.06 - 2019.01
Compression Engineer
Essel Shyam Communication Ltd.
2015.03 - 2016.06
CAS Engineer
Noida Software Technology Park Ltd. (JAIN HITS)
2014.07 - 2015.02
B.Tech. - Electronics & communication
N.I.E.T. Gr. Noida
2010.01 - 2014.01
10+2 - PCM
MB Inter College
2009.01 - 2010.01
High School Diploma - PCM
U.P Board
2008.01 - 2009.01