Anusha Kotian
Dubai,United Arab Emirates
Summary
Experienced Business and Commercial Banking Specialist offering expertise in Banking, Insurance, and Customer Service.
Energetic self-starter and team builder, able to navigate high-stress situations and achieve goals on time.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work history
Business and Commercial Banking Specialist
ADCB BANK
Dubai
11.2024 - Current
- Processed account onboarding formalities for corporate clients efficiently.
- Resolved banking transaction issues, including WPS payments and cheque returns, local and Foreign currency payments.
- Proactively addressed customer concerns to prevent escalation and enhance brand reputation.
- Ensured compliance with regulatory standards while managing associated risks.
- Organized fund transfers between customer accounts seamlessly.
- Executed currency exchanges using current and accurate rates.
- Conducted comprehensive audits to uphold high-quality service delivery.
Relationship Associate - Business Banking
TANFEETH (EMIRATES NBD BANK)
Dubai
01.2022 - 10.2024
- Assisted corporate clients with banking transactions, including local and foreign currency transfers.
- Guided clients on usage of Business Online Platform to enhance operational efficiency.
- Resolved transaction issues, including non-receipt of funds and fraudulent payments.
- Coordinated payment recalls, amendments, and stoppages as required.
- Addressed cheque clearing queries to support client needs.
- Identified technical issues on online banking platform and liaised with IT team for resolution.
Insurance Team Leader
PLATFORM ONE TECHNOLOGY
Dubai
01.2021 - 12.2021
- Conducted weekly team meetings to encourage communication and productivity.
- Prepared comprehensive insurance documents, including policies, certificates, endorsements, schedules, and invoices.
- Reviewed new and renewal business requests to assess insurability according to corporate guidelines.
- Acted as primary liaison between client and insurance company.
- Streamlined claim process to ensure customer satisfaction.
- Worked proactively to resolve disputes; secured fair settlements.
- Provided detailed reports on claim trends to management team.
Insurance Underwriter
GULF RESOURCES
Dubai
01.2019 - 04.2020
- Prepared comprehensive insurance documents, including policy papers and invoices.
- Calculated premiums and updated records accordingly.
- Reviewed new and renewal business requests to assess insurability against corporate standards.
- Delivered customer service by responding to email inquiries within designated turnaround times.
Insurance Specialist
SERVICE MARKET
Dubai
02.2018 - 12.2018
- Executed customer calls to cross-sell insurance products effectively.
- Prepared comprehensive insurance documentation, including policy documents and invoices.
- Calculated premiums accurately and updated records as necessary.
- Reviewed new and renewal business requests to assess insurability based on corporate guidelines.
- Delivered exceptional customer service by addressing inquiries via email within specified timeframes.
- Resolved claim disputes effectively through meticulous investigation and evaluation procedures.
Assistant Team Leader
INDIA ASSISTANCE, A MAPFRE COMPANY
Mumbai
02.2015 - 01.2018
- Oversaw motor insurance processes for Ford Motor Company, ensuring compliance and efficiency.
- Managed a team of 20 resources, delegating responsibilities to enhance productivity.
- Generated revenue by consistently meeting client targets through strategic planning.
- Coordinated daily operations to align with required service level standards.
- Organised daily meetings to track project status and communicate updates to external clients.
Senior Pension Administrator
JARDINE LLOYD THOMPSON - JLT
Mumbai
12.2011 - 01.2014
- Processor and checker of all the transactions for DB schemes.
- Training team members in different processes including complex transactions.
- Timely completions of Projects.
- Team handling and daily updates sharing.
- Preparing process maps, training modules and contributing towards process simplification.
Education
Bachelor of Commerce - Accounting
Mumbai University
MumbaiSkills
- Business Banking
- Customer Service
- Digital Banking
- Insurance
- UK Pensions
LANGUAGES
Marathi
Native language
English
Native
Hindi
Native
Marathi
Native
Certification
- Operational Risk Management Course - Certificate issued by ADCB
- Foreign Account Tax Compliance Act Course - Certificate issued by ADCB
- Compliance Foundations Course - Certificate issued by ADCB
- Anti Money Laundering Module 1 and 2 Course - Certificate issued by ADCB
- Consumer Protection Regulation and Standards Course - Certificate issued by ADCB
Projects
- Was part of the pensions training program from June 2013 to November 2013 - London, United Kingdom
Timeline
Business and Commercial Banking Specialist
ADCB BANK
11.2024 - Current
Relationship Associate - Business Banking
TANFEETH (EMIRATES NBD BANK)
01.2022 - 10.2024
Insurance Team Leader
PLATFORM ONE TECHNOLOGY
01.2021 - 12.2021
Insurance Underwriter
GULF RESOURCES
01.2019 - 04.2020
Insurance Specialist
SERVICE MARKET
02.2018 - 12.2018
Assistant Team Leader
INDIA ASSISTANCE, A MAPFRE COMPANY
02.2015 - 01.2018
Senior Pension Administrator
JARDINE LLOYD THOMPSON - JLT
12.2011 - 01.2014
Bachelor of Commerce - Accounting
Mumbai University