Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Timeline
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Anusha Singhal

Anusha Singhal

Dubai,UAE

Summary

A detail-oriented and proactive IT professional with extensive experience in SAP MM support, incident resolution and client service. Adapt at utilizing ITSM tools to address and resolve customer issues, ensuring alignment with Service Level Objectives (SLOs) and Key Performance Indicators (KPIs). Skilled in managing incidents, collaborating with cross-functional teams and maintaining high system availability. Proficient in root cause analysis, problem management and process improvement to minimize disruptions and improve system performance.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Associate 2

PwC
04.2018 - 06.2022
  • Have an experience of E2E implementation project on SAP MM
  • Worked on a template rollout project
  • Possess knowledge of integration between S4 HANA & ARIBA system
  • Provide quick fixes, workarounds and solutions to recurring issues. Liaise with the problem management team to identify trends and root causes, providing permanent solutions to recurring problems.
  • Accountable for both front user testing (FUT) and quality system testing
  • Responsible for the creation of functional design documents (FSDs) for more than 30+ scenarios and preparing test cases in ALM tool
  • Regularly review service requests and incidents to identify areas for improvement in system functionality and process flow. Provide suggestions for enhancements to the service management process and incident resolution.
  • Collaborate with IT coordinators, vendors and internal teams to maintain high system availability, proactively identifying potential system issues to reduce downtime and minimize impact on users.
  • Address and resolve customer issues through ITSM tool, ensuring alignment with qualitative and quantitative targets and agreed SLOs.
  • Set clear expectations with customers based on agreed service timeframes and formats. Ensure transparency and clear communication to minimize disruption and maintain satisfaction levels.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties

Technology Analyst

Infosys
06.2016 - 04.2018
  • Excellent knowledge of configuration settings related to the MM process
  • Definition of Organizational Unit hierarchy
  • Support to the business in case of the errors and emergencies in the SAP MM process
  • Definition of condition table, access sequence, condition types, pricing procedure
  • Knowledge on configuration of automatic account determination process
  • Efficient testing of changes made in the system
  • Collect information and take action on requirements from the business
  • Excellent knowledge in MM process - PO, PR, Info records, source list, release strategy settings
  • Good knowledge of MM master records
  • Ticket monitoring and resolution of tickets within defined SLA's
  • End user training and documentation of user manual, training materials
  • Responsible for ticket handling which includes Enhancements, Incidents and solved 300+ tickets
  • Prepare the functional test cases
  • Coordinate with business users and technical teams
  • Prepare presentations for business users
  • Performing routine changes through configuration change request for more than 200+ issues
  • Prepare documents that include functional specifications, user specifications and test cases for user testing execution
  • Involved in handling the end-to-end change management process based on the Charm process
  • Proactively discussing critical issues with senior Consultants and working on potential improvements contributing to overall efficiency

Education

B.Tech - Electronics and Communication Engineering

Rajasthan Technical University
06.2012 - 06.2016

Skills

  • SAP MM (SAP Material Management)
  • IT Service Management (ITSM) Tools
  • Incident and Problem Management
  • ERP System: ECC, S4 HANA
  • Service Level Agreement (SLA) & SLO Management
  • Microsoft Office Suite (Word, Excel PowerPoint)
  • Project Management Tools (eg Jira)
  • Strong client facing
  • Excellent Communications skills
  • Team Player and hardworking

Languages

English
Hindi

Personal Information

  • Availability: Available for immediate joining
  • Visa status: Have Dubai Residence Visa and allowed to work freely

Custom

  • Reading Novels
  • Listening music
  • Travelling

Timeline

Associate 2

PwC
04.2018 - 06.2022

Technology Analyst

Infosys
06.2016 - 04.2018

B.Tech - Electronics and Communication Engineering

Rajasthan Technical University
06.2012 - 06.2016

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Anusha Singhal