Anwar abra Tyaba
Dubai,DU
Summary
Iam a dynamic Customer Service Executive with a proven track record at National Social Security Funds, enhancing customer satisfaction and streamlining service delivery. Expert in data entry and active listening, I excel in building empathetic client relationships and boosting service standards. My assertive approach and communication skills have significantly improved customer feedback scores and also bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Provider
Mam Investment Company
04.2021 - Current
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Developed rapport with clients through active listening and empathetic understanding of their concerns.
- Prioritized tasks during peak business hours, maintaining focus on urgent requests while delegating non-critical assignments.
- Reduced resolution timeframes by effectively troubleshooting common issues and implementing preventive measures.
- Managed high call volume, prioritizing tasks to provide timely assistance to customers.
- Educated clients on product features and benefits, fostering informed decision-making and boosting sales potential.
- Conducted regular follow-ups with customers post-resolution as part of ongoing commitment towards quality assurance.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Executive
National Social Security Funds
02.2017 - 10.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- ensuring that customers feel valued and supported
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Kampala Institute of Bussiness
Kampala12-2018
Skills
- Assertiveness
- Customer service
- Data entry
- Active listening
- Customer relations
- communication skill
Languages
English
Advanced (C1)
Timeline
Customer Service Provider
Mam Investment Company
04.2021 - Current
Customer Service Executive
National Social Security Funds
02.2017 - 10.2020
High School Diploma -
Kampala Institute of Bussiness
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