Anxhela Kita
DUBAI
Summary
Industrious and results-oriented Food and Beverage Manager with extensive experience in delivering exceptional service within UHNWI hospitality environments.
Renowned for elevating the guest experience through meticulous attention to detail, strategic leadership, refined service standards, with a deep understanding of global culinary and beverage trends; in alignment with the highest brands and Forbes standards.
Committed to creating memorable, world-class dining experiences that reflect sophistication, elegance, and innovation.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Assistant F&B Manager
One Hospitality Sole Proprietorship
Abu Dhabi, UAE
06.2024 - 06.2025
- Managing comprehensive operations in ultra-luxury properties of UHNWI.
- Overseeing daily F&B operations and service flow to ensure luxury standards are met; handling feedback and resolving service issues gracefully.
- Ensure daily hygiene practices SOP are followed in prep, storage, service, and waste handling according to HACCP principles.
- Make sure food handlers and team leads are trained, certified, and up-to-date with safety standards.
- Work closely with chefs to align on menu execution, food preparation standards, portion control and timing.
- Assist in tracking P&L performance, cost controls, and budget adherence.
- Support reporting, payroll scheduling, and performance evaluations.
VIP Cocktail Server
Atlantis The Royal Cloud 22
Dubai, UAE
09.2022 - 06.2024
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service to over 450 costumer per day.
- Followed food hygiene and safety procedures in line with requirements.
- Delegated tasks and coordinated workflows to support 100 % efficiency during high-volume shifts.
- Delivered exceptional service to VIP guests, ensuring a memorable experience through personalized attention.
- Collaborated with kitchen staff to synchronize food and drink service, enhancing overall guest satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
Floor Supervisor
Park Plaza Hotel And Suites
Korce , ALBANIA
11.2020 - 11.2021
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Organise financial and operational data to help with yearly budgeting and planning.
- Planned revenue generation strategies designed for growth 10%-20% each year work.
- Developed organisational policies for administrative oversight and internal controls.
- Implemented budgeting controls to maintain financial stability.
Head waiter
DIM'S Hotel and Restaurant
Korce , Albania
09.2019 - 11.2020
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed 80% high volume of incoming calls from multi-line telephone system and documented messages.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Oversaw office supply orders and replenished stock for staff use.
Bartender
Píu +39 Bar and Restaurant
Tirane , Albania
10.2018 - 07.2019
- Delivering positive first impressions to guests.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalized service.
- Input 50% of orders restaurant into register, calculated bills and collected payments.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
Certificate - Restaurant Revenue Management
Cornell University
Ithaca, New York04.2025
Bachelor of Science - Science of Movement and Physical Education
Sports University of Tirana
Tirana, Albania07.2018
Skills
- High interpersonal skills
- Excellent communication skills
- Team building
- Coaching talent
- Maximizing revenue
- Menu design & engineering
- Purchasing and procurement
- Creative problem solving
- Negotiation skills
Certification
- CoMET, Emergency and Disaster Medicine Program Abu Dhabi 2025
- Highfield Qualification, Level 2 International Award in Fire Safety Abu Dhabi 2024
- Certificate of Experience presented from the President of
Atlantis Global, Mr. Timothy Kelly. Dubai 2024
- Certificate of Achievement, of the Forbes Travel Guide Five
Star Award from the President of Atlantis Global , Mr.
Timothy Kelly and Managing Director Mr.Tom Roelens . Dubai 2023
Languages
Albanian
Native
English
Fluent
Spanish
Intermediate
Italian
Intermediate
Personal Information
Timeline
Assistant F&B Manager
One Hospitality Sole Proprietorship
06.2024 - 06.2025
VIP Cocktail Server
Atlantis The Royal Cloud 22
09.2022 - 06.2024
Floor Supervisor
Park Plaza Hotel And Suites
11.2020 - 11.2021
Head waiter
DIM'S Hotel and Restaurant
09.2019 - 11.2020
Bartender
Píu +39 Bar and Restaurant
10.2018 - 07.2019
Bachelor of Science - Science of Movement and Physical Education
Sports University of Tirana
Certificate - Restaurant Revenue Management
Cornell University