Anyere Harison

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Enhanced team performance with regular evaluations and constructive feedback.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.

• Hired, trained and mentored staff to meet and exceed high quality standards.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
• Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
• Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
• Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
• Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
• Reduced instances of order errors by implementing new order management system.
• Trained staff in upselling techniques, significantly increasing average ticket size.
• Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
• Increased revenue by promoting restaurant through social media and local events.

Ensure guests satisfaction

Support the senior management team

Ensuring all standards are maintained in a proper way

Improving sales and handling of daily cash

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Enhanced team performance with regular evaluations and constructive feedback.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.