Anzeli Ali
Dubai
Summary
Driven professional with a track record of enhancing customer experiences at Mac&More Solutions, adept in Reception Management and Client Relations. Excelled in roles requiring the ability to manage high call volumes and resolve complaints, boosting customer satisfaction. Proven ability to collaborate effectively, achieving and often surpassing sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Shams Al Khair Air Cargo
2021.09 - 2024.03
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Customer Service Sales Representative
Mac&More Solutions
2018.09 - 2020.10
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Set and achieved company defined sales goals.
Food and Beverage Attendant
Chicken Garden Restaurant
2015.06 - 2017.11
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Processed payments and provided receipts to establish proof of transaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Education
Diploma - Interior Design
East Africa Institute Certified Studies
Nairobi Kenya12.2021
Grade 12 - General Studies
Kajiado Central Secondary School
Kajiado Kenya 11.2013
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Mail handling
- Document scanning and digitization
- Document Management
- Appointment Scheduling
- Client Relations
Certification
High school
Languages
Swahili
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Somali
Bilingual or Proficient (C2)
Timeline
Receptionist Administrator
Shams Al Khair Air Cargo
2021.09 - 2024.03
Customer Service Sales Representative
Mac&More Solutions
2018.09 - 2020.10
Food and Beverage Attendant
Chicken Garden Restaurant
2015.06 - 2017.11
Diploma - Interior Design
East Africa Institute Certified Studies
Grade 12 - General Studies
Kajiado Central Secondary School
High school
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