AUWN ABBAS BUKHARI

• Attended regular training to offer optimised customer care with exceptional service knowledge.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Turned in excess cash to maintain drawer security.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone, email enquiries with consistent customer service.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Identified and help correct errors in financial data or accounting practices.
• Issued payments to fulfill contract requirements and complete transactions.
• Advised and trained junior staff on detecting and investigating fraudulence.
• Identified potential threats to organizations and instituted actions to protect companies from harm.
• Collected and collated evidence to establish initial facts of cases.
• Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers.
• Provided customer records on demand, including account statements and copies of checks.

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