MS Excel
APARNA V
Customer Relations Executive-CRE
Kannur
Summary
Driven "Customer Relations Executive & Business Development Manager" successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
4
4
years of professional experience
4062
4062
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Project Intern
MILMA
01.2021 - 01.2021
- Presented, promoted, and sold products and services using persuasive sales techniques to both existing and prospective customers.
- Developed and maintained strong customer relationships, ensuring high levels of satisfaction and repeat business.
- Delivered engaging sales presentations to a diverse range of potential clients, effectively showcasing product benefits.
- Conducted market research to understand customer needs and industry trends, assisting in sales strategy development.
- Collaborated with the sales and marketing teams to optimize promotional campaigns and enhance brand visibility.
- Assisted in handling customer inquiries and resolving concerns, ensuring a smooth sales process.
Business Development Manager
Bizotic
08.2022 - 01.2023
- Developed customized quotes and proposals for prospective clients, ensuring alignment with their requirements.
- Set strategic goals for the business development team and implemented action plans to achieve targets.
- Proactively identified and contacted potential clients, establishing rapport and scheduling meetings to explore business opportunities.
- Assessed client needs and aligned them with the company’s offerings, ensuring a strong value proposition.
- Conducted market research to identify new business opportunities and industry trends.
- Built and maintained long-term relationships with key clients to drive customer retention and business growth.
- Negotiated contracts and agreements, ensuring mutually beneficial partnerships.
- Collaborated with cross-functional teams to develop sales strategies and marketing plans.
Customer Relations Executive
Phoenix Kannur
07.2023 - Current
- Managed and resolved customer complaints efficiently, ensuring high levels of customer satisfaction.
- Conducted feedback calls to assess customer experiences and implemented improvements based on responses.
- Scheduled and coordinated customer appointments, ensuring a smooth service experience.
- Provided detailed explanations of warranty coverage, maintenance schedules, and vehicle feature usage.
- Followed up with customers post-repair to ensure service quality and resolve any further concerns.
- Maintained accurate records of customer interactions and service history.
- Collaborated with service advisors and technical teams to address customer concerns promptly.
- Assisted in customer retention initiatives by offering personalized service recommendations.
- Educated customers about service packages, extended warranties, and loyalty programs.
- Ensured compliance with company policies and service standards in all customer interactions.
Education
MBA -
Institute of Co- Operative Management
Kannur University 04.2001 - 01.2021
BBA -
Concord Arts And Science College
Kannur University 04.2001 - 01.2017
Plus Two -
Irikkur Govt Higher Secondary School
Board Of Higher Secondary-Government Of Kerala 01-2014
SSLC -
Koodali Higher Secondary School
Government Of Kerala 01-2012
Skills
Communication skills
Certification
Certificate of Sales Promotion Campaign, 2020, Participated in sales promotion campaign conducted by Malabar Regional Co operative Milk Producers` Union Ltd.
Linguistic Ability
- English
- Malayalam
- Tamil
Personal Information
- Date of Birth: 09/08/96
- Nationality: Indian
- Marital Status: Single
Disclaimer
I…… APARNA V ................................. certify that to the best of knowledge and belief, these data correctly describe my qualifications, my experience, and me.
Leadership Roles
- Coordinator of College fest
- Class representative
Additional Information
- Certificate of Sales Promotion Campaign (2020)
Participated in sales promotion campaign conducted by Malabar Regional Co operative Milk Producers` Union Ltd.
- Certificate of Participation of Work Shop of Micro Soft Excel (2019)
Participated in One day Work Shop Excel for Professionals
Software
MS Word
LPMS-Logistics & Procurement Management System
Elsapro
DMS-Document Management System
Interests
Fitness and Healthy Living
Volunteering and Community Engagement
Travel & Cultural Exploration
Timeline
Customer Relations Executive
Phoenix Kannur
07.2023 - Current
Business Development Manager
Bizotic
08.2022 - 01.2023
Project Intern
MILMA
01.2021 - 01.2021
MBA -
Institute of Co- Operative Management
04.2001 - 01.2021
BBA -
Concord Arts And Science College
04.2001 - 01.2017
Plus Two -
Irikkur Govt Higher Secondary School
SSLC -
Koodali Higher Secondary School
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