APEKSHA BISTA
Biratnagar,Dubai
Summary
Dedicated and service-minded professional with expertise in voucher redemptions, sale tag placement, and financial transactions recording. Proficient in restaurant software utilisation and knowledgeable in food safety regulations, dining etiquette, and beverage presentation. Demonstrates resilience during long shifts and excels in customer information collection, meal recommendation, and coffee preparation techniques. Committed to enhancing customer experiences through friendly disposition and exceptional service delivery.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work history
Waitress
Knight Castle Hotel
Dubai, UAE
12.2024 - Current
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Met special dietary requests with careful preparation and presentation of dishes.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided top-notch service to customers, improved overall dining experience.
Barista
Knight Castle Hotel
Dubai, UAE
12.2024 - Current
- Trained new staff members on café operations, fostering teamwork and consistency.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Offered personalised beverage recommendations, enhancing customer rapport.
Cashier
Knight Castle Hotel
Dubai, UAE
04.2025 - Current
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Collaborated closely with store management for daily operations success.
- Handled high volumes of transactions during holiday seasons efficiently.
- Managed queue effectively during peak hours for seamless checkout process.
Waitress
Hotel Harrison Palace
Biratnagar
01.2021 - 02.2023
- Warmly greet guests as they arrive at the restaurant, escort them to their table, and present menus.
- Accurately take food and beverage orders from guests and communicate these orders to the kitchen and bar staff.
- Serve food and drinks in a timely and efficient manner, ensuring that all orders are correct and that guests are satisfied.
- Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods, and be able to make recommendations based on guest preferences.
- Respond promptly to guest inquiries and requests, and resolve any issues or complaints in a polite and professional manner.
- Prepare tables by setting up linens, silverware, and glasses, and clear tables after guests have finished their meals, ensuring the dining area remains clean and tidy.
- Present bills to guests and handle payment transactions accurately, providing the correct change.
- Work closely with kitchen staff, bartenders, and other team members to ensure seamless service.
- Follow all health and safety regulations, including food safety standards and hotel policies.
- Suggest additional items or upgrades to enhance the dining experience and increase revenue.
- Assist other team members during busy times, including helping with food preparation, cleaning, and other duties as needed.
Education
+2 HSEB -
Gobardhan Bairagi Janta secondary school
Fattepur, SaptariSchool Leaving Certificate - undefined
Janta Belka Secondary School
Professional Waitress Training - undefined
Birat School Of Hospitality Management
01.2021 - 07.2021
Skills
- Voucher redemptions
- Sale tag placement
- Financial transactions recording
- Refund authorization
- Receipt printing
- Customer information collection
- Restaurant software utilisation
- Service mindedness
- Meal recommendation
- Dining etiquette knowledge
- Friendly disposition
- Beverage presentation
- Resilience during long shifts
- Food safety regulations
- Heating and frothing milk
- Coffee grinding techniques
- Coffee bean selection
- Knowledge of coffee beans
Languages
English
Fluent
Hindi
Native
Nepali
Fluent
Arabic
Beginner
Custom
01/20/21, 07/21, Professional Waitress Training, Birat School Of Hospitality Management, Biratnagar, Nepal
Personal Information
- Passport Number: PA1844462
- Date of birth: 01/06/05
- Gender: Female
- Nationality: Nepali
- Marital status: Single
- Religion: Hindu
- Visa status: Visit Visa till 11/10/24
Timeline
Cashier
Knight Castle Hotel
04.2025 - Current
Waitress
Knight Castle Hotel
12.2024 - Current
Barista
Knight Castle Hotel
12.2024 - Current
Professional Waitress Training - undefined
Birat School Of Hospitality Management
01.2021 - 07.2021
Waitress
Hotel Harrison Palace
01.2021 - 02.2023
School Leaving Certificate - undefined
Janta Belka Secondary School
+2 HSEB -
Gobardhan Bairagi Janta secondary school
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