Apekshya Bhandari
DUBAI
Summary
Dynamic sales and customer service professional with proven expertise in customer engagement and effective communication. Excelled at Union Cooperative Society by enhancing sales through strategic product promotion and resolving customer issues, boosting loyalty. Skilled in sales presentations and social media strategy, achieving notable customer satisfaction and retention rates.
Overview
7
7
years of professional experience
Work History
Sales Promoter
Union Cooperative Society
03.2022 - Current
- Recommended specific product options to meet customer needs.
- Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
Customer Service Representative
Shangrila Hotel And Resort
06.2018 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Himalayan Higher Secondary School
Jhapa, Nepal12-2017
Skills
- Social media strategy
- Customer engagement
- Effective communication
- Sales presentations
- Product knowledge
- Sales strategy
Languages
English
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Sales Promoter
Union Cooperative Society
03.2022 - Current
Customer Service Representative
Shangrila Hotel And Resort
06.2018 - 02.2021
High School Diploma -
Himalayan Higher Secondary School
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