April Joy
Al Ain City,AZ
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
Grand Hyatt Manila |
Manila Philippines
05.2021 - 07.2022
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Verified accuracy and quality of orders before delivery.
- Inspected dishes and utensils for cleanliness.
Housekeeper
Saeed Mohammed Barhoum AL Kaabi
Al Ain City, United Arab Emirates
04.2018 - 01.2021
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree - Junior High Education
Akle High School, Akle San Ildefonso
Bulacan , Philippines03.2010
Skills
- Personal grooming
- Allergy awareness
- Reservation Management
- Order Taking
- Memory retention
- Cleanliness
- Menu presentation
- Guest service
- Multi-tasking skills
- Problem-Solving
- Table Setting
- Professional Attitude
- Food safety knowledge
- Guest Relations
- Safe Food Handling
- Problem-solving abilities
- Sanitation Guidelines
- Decision-Making
- Time Management
- Excellent Communication
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Hotel Waiter
Grand Hyatt Manila |
05.2021 - 07.2022
Housekeeper
Saeed Mohammed Barhoum AL Kaabi
04.2018 - 01.2021
No Degree - Junior High Education
Akle High School, Akle San Ildefonso