April Opena
Dubai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
WAITRESS
Paul Cafe Restaurant
Dubai, UAE
06.2022 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
RESTAURANT MANAGER
Menya Kokoro Japanese Restaurant
Philippines
05.2019 - 03.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
CLUSTER SUPERVISOR
VG Pime Cuts. Inc
Philippines
09.2018 - 05.2019
RESTAURANT MANAGER
Nino's Burritos Bistro
Philippines
08.2017 - 09.2018
RESTAURANT MANAGER
Soundwave Entertainment
Philippines
08.2014 - 03.2017
RESTAURANT SUPERVISOR
Fish & Co Restaurant PTE,LTD
SINGAPORE
10.2010 - 02.2014
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady Of Lourdes Technological College
PhilippinesSkills
- Ability to work under pressure
- Very efficient, punctual and most importantly, good team player
- Highly capable of performing any given task within given time limits
- Menu Recommendations
- Customer Service
- Safe Food Handling
LANGUAGE
Tagalog
English
Personal Information
- Age: 35
- Gender: Female
- Nationality: Philippines
- Marital Status: Single
Timeline
WAITRESS
Paul Cafe Restaurant
06.2022 - 02.2024
RESTAURANT MANAGER
Menya Kokoro Japanese Restaurant
05.2019 - 03.2022
CLUSTER SUPERVISOR
VG Pime Cuts. Inc
09.2018 - 05.2019
RESTAURANT MANAGER
Nino's Burritos Bistro
08.2017 - 09.2018
RESTAURANT MANAGER
Soundwave Entertainment
08.2014 - 03.2017
RESTAURANT SUPERVISOR
Fish & Co Restaurant PTE,LTD
10.2010 - 02.2014
Bachelor of Science - Hotel And Restaurant Management
Our Lady Of Lourdes Technological College
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