April Joy Villanueva

Team Leader, Airport

- Supervised and scheduled employees, ensuring compliance with grooming and hygiene standards.

- Addressed passenger inquiries, checked in luggage, and confirmed carry-on compliance with federal guidelines.

- Ensured smooth daily functions, including ticketing, gate, and ramp services.

- Maintained safety standards, instructed passengers on safety procedures, and monitored security.

- Facilitated clear communication among management, staff, and passengers.

- Handled operational problems, emergencies, and assisted with lost luggage services.

- Evaluated and provided feedback on staff performance.

- Compiled operational reports and reported workplace hazards and incidents.

- Coordinated with various departments and monitored flight operations..

- Answered emails and managed communications.

- Assisted at check-in counters, transfer desks, boarding gates, and performed other tasks as assigned.

• Answered phone calls regarding queries and ticket rates
• Used a booking system (AMADEUS, Infini) to secure holidays
• Sent out tickets to clients
• Kept clients up to date with any changes
• Helped customers/passengers understand the product and answered questions about their reservations.

• Worked at departure gates where I checked tickets, verified passenger counts, and announced boarding sections
• Other tasks included responding to telephone inquiries and providing flight departure and arrival information
• Assisted those needing special attention, including the elderly and unaccompanied minors, as well as passengers who have missed their flights.