Aqeel Mulafer
Dubai,United Arab Emirates
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer service assistant
Emarat
Dubai, United Arab Emirates
02.2024 - 02.2026
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Prioritised tasks during busy periods for maximised productivity .
- Offered helpful advice on product selection, leading to increased sales.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Front office assistant
Black Stone Hotel
Dubai, United Arab Emirates
02.2016 - 12.2020
- Assisted in organising corporate events for team building activities.
- Contributed to team brainstorming sessions for problem solving and idea generation.
- Managed front desk operations, ensuring smooth workflow.
- Liaised with vendors and suppliers for optimal resource management.
- Prioritised tasks effectively under pressure to meet deadlines.
- Resolved customer complaints for improved satisfaction rates.
- Escorted visitors to correct destinations within the premises, providing courteous service.
- Facilitated effective inter-departmental communication, enhancing collaboration efforts.
- Communicated effectively with clients over the phone to provide information and assistance.
- Troubleshot issues with office equipment for uninterrupted workflow.
Education
Diploma - Information Technology
Hejaaz International School
Sri Lanka 01.2003 - 03.2008
Skills
- Advocacy for customers
- Social media platforms use
- Technical product advice
- Loyalty programme administration
- Online customer assistance
- Data entry efficiency
- Microsoft office suite proficiency
- Complaint management
- Customer Service
Languages
English
Elementary
Affiliations
- Power Lifiting
- Music
- Technology
- Energy and Stamina
Timeline
Customer service assistant
Emarat
02.2024 - 02.2026
Front office assistant
Black Stone Hotel
02.2016 - 12.2020
Diploma - Information Technology
Hejaaz International School
01.2003 - 03.2008