AQIB ISLAM
Dubai,UAE
Summary
Experienced Retail Manager skilled in leading store operations, driving sales growth, and fostering high-performing teams. Proficient in achieving significant improvements in departmental efficiency, customer satisfaction, and sales performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Retail Store Manager
Centrepoint ,Lifestyle ( Landmark Group )
Dubai , UAE
10.2022 - 10.2024
- Initiated career at prominent platinum-level store Mirdif City Centre, and progressed to Assistant Store Manager at the same store, overseeing departmental operations, particularly focusing on managing the departments, and achieving an 11% increase in departmental sales.
- Currently serving as Store Manager at a Gold-level store in Burjuman Centre, leading a team of 20 employees to achieve a 10% increase in store sales, while maintaining a customer satisfaction rate of over 90%.
- Accomplished departmental objectives by effectively managing a team of 20 staff, planning, and evaluating departmental activities, resulting in a 5% improvement in operational efficiency.
- Ensured quality service by enforcing standards, resolving customer service problems, and recommending system improvements, leading to a 10% increase in customer retention.
- Monitored and evaluated performance, utilising insights to drive KPIs, regulatory compliance, and service quality improvements, resulting in a 15% decrease in operational errors.
- Facilitated presentations, management meetings, workshops, and learning opportunities to enhance operational efficiency and profitability.
Store Manager
Jack & Jones India , BESTSELLER DENMARK
New Delhi , India
04.2019 - 05.2020
- Developed a team-oriented environment by implementing effective leadership strategies.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Store manager
Vero Moda India , BESTSELLER DENMARK
New Delhi , UAE
03.2018 - 04.2019
- Initiated career as a management trainee and progressed to Store Manager at an A category store, Pacific Mall, New Delhi.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Implemented promotional displays to increase product visibility and sales.
Education
Master of Business Administration - Entrepreneurship , Sales and Market
Jamia Millia Islamia University
New Delhi, India 05.2020 - 06.2022
B.sc. In Hospitality and Hotel Administration - Hospitality , Sales and Marketing
Institute of hotel management ,Lucknow
Lucknow, India 05.2015 - 03.2018
Skills
- Inventory Management Systems
- Merchandising Techniques
- Sales Forecasting and Analysis
- Customer Relationship Management (CRM)
- Staff Scheduling Software
- Budgeting and Financial Analysis
- Loss Prevention Strategies
- Product knowledge and trend analysis
- Visual Merchandising Principles
- Performance Reporting
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Accomplishments
Secured promotion to Store Manager after delivering impactful presentations to higher management on major retail events of White Wednesday, Ramadan 2023, and Back to School 2023, showcasing expertise and performance across Lifestyle & Landmark. 2023
Languages
English
Beginner
Hindi
Beginner
Timeline
Retail Store Manager
Centrepoint ,Lifestyle ( Landmark Group )
10.2022 - 10.2024
Master of Business Administration - Entrepreneurship , Sales and Market
Jamia Millia Islamia University
05.2020 - 06.2022
Store Manager
Jack & Jones India , BESTSELLER DENMARK
04.2019 - 05.2020
Store manager
Vero Moda India , BESTSELLER DENMARK
03.2018 - 04.2019
B.sc. In Hospitality and Hotel Administration - Hospitality , Sales and Marketing
Institute of hotel management ,Lucknow
05.2015 - 03.2018
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