Summary
Overview
Work History
Education
Skills
Timeline
Generic

AQIB ISLAM

Dubai,UNITED ARAB EMIRATES

Summary

Dynamic professional with a robust skill set in adaptability, problem solving, and stakeholder management. Demonstrates strong leadership and team management capabilities, ensuring exceptional customer experience and effective loss prevention. Proficient in financial management, trend analysis, and performance monitoring, leveraging analytical thinking to drive business success. Adept at managing teams with emotional intelligence to achieve organizational goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Retail Store Manager

Lifestyle ,Centrepoint (Landmark Group)
Dubai
10.2022 - 01.2025

It offers wide range of home decor, home furnishing and bath decor to home fragrance, cosmetics, perfumes, fashion accessories, fashion bags, spa products, and teen gifts.

  • Managed gold-level store (14,000 sq ft) at Centrepoint Store, BurJuman Centre.
  • Handled multiple cosmetics and perfume brands: Maybelline, L'Oréal, ISADORA, Swiss Arabian, CK, Chanel, Armani, Versace, Max factor, Saint Laurent, Gucci, etc.
  • Achieved 10% store sales growth, leading a team of 24 employees.
  • Improved operational efficiency by 5%.
  • Analyzed weekly/monthly financial results, to develop effective business plans and address performance gaps.
  • Enhanced customer satisfaction rates over 90%.
  • Boosted customer retention by 10%, through quality service and problem resolution.

City Manager

Sugar Cosmetics
New Delhi, India
04.2019 - 05.2020

It is India's fastest-growing premium cosmetics brand with a product portfolio that has consistently received excellent reviews.

  • Led a team of 27 members across 11 shop-in-shop stores
  • Strategically achieved sales targets and improved profitability through planning and promotions.
  • Analyzed financial performance to implement cost-saving measures, reducing operating costs by 10%.
  • Enhanced inventory management and vendor relationships, optimizing stock replenishment and reducing costs by 5%.
  • Boosted customer satisfaction by 90% through effective customer service strategies and data analysis.
  • Developed systems for budgeting and staff scheduling, improving productivity by 11% and store margins by 9%.

Beauty Manager

Shoppers Stop
New Delhi, India
03.2018 - 04.2019

Shoppers Stop is one of India's largest departmental stores, offering a wide range of beauty, home decor, fragrances, accessories and luxury watches.

  • Led a team of 19, increasing sales by 11% with events and promotions.
  • Managed product orders, inventory, and daily tasks, boosting productivity by 10%.
  • Raised customer satisfaction by 95% through proactive service and quick issue resolution.
  • Trained team to reduce shrinkage/theft by 0.25%.
  • Negotiated vendor contracts and tracked performance for better efficiency.

Education

MBA - Entrepreneurship , Sales and Market

Jamia Millia Islamia University
New Delhi, India
04.2020 - 06.2022

Bachelor of Science - Hospitality & Administration

Institute of Hotel Management
Lucknow, India
04.2015 - 05.2018

Skills

  • Adaptability
  • Problem Solving
  • Stakeholder Management
  • Leadership
  • Customer Experience
  • Loss Prevention
  • Financial Management
  • Trend Analysis
  • Performance Monitor
  • Analytical Thinking
  • Team management
  • Emotional intelligence

Timeline

Retail Store Manager

Lifestyle ,Centrepoint (Landmark Group)
10.2022 - 01.2025

MBA - Entrepreneurship , Sales and Market

Jamia Millia Islamia University
04.2020 - 06.2022

City Manager

Sugar Cosmetics
04.2019 - 05.2020

Beauty Manager

Shoppers Stop
03.2018 - 04.2019

Bachelor of Science - Hospitality & Administration

Institute of Hotel Management
04.2015 - 05.2018
AQIB ISLAM