AQSA ZULFIQAR
Customer Support & Insurance Specialist
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Motor insurance processor (underwriter)
BU YANYINSURANCE BROKER L.L.C
10.2020 - Current
- Assisted clients with policy changes and policy reinstatements
- Calculated premiums and established payment methods
- Selected the company that offered the type of coverage requested by client to underwriter
- Conferred with clients to obtain and provide information when claims were made
- To the policy and evaluated for compensability
- Explained features, advantages of various policies to provide insurance plan
- Identifying and Verifying clients Documents
- Prepared personalized insurance quotes and closed sales
- Quoting new and existing auto insurance policies
- Maintained records, reports, and files
Motor Insurance Advisor
BU YANYINSURANCE BROKER L.L.C
05.2020 - 10.2020
- Advising clients on motor insurance products
- Liaising with insurance companies through online insurance interfaces, emails and via phone calls
- Finding the best insurance deals available for clients
- Responding quickly to customer enquiries made about their insurance policies
- Explainingwhat a policy covers to clients
- Establishing client's insurance needs by asking them relevant questions
- Quickly following up all potential leads
- Advising clients on premium payment options
- Maintain accurate and relevant customer administrative records.
Motor insurance processor (underwriter)
DAR AL TAKAFUL INSURANCE COMPANY
11.2019 - 03.2020
- Assisted clients with policy changes and policy reinstatements
- Calculated premiums and established payment methods
- Selected the company that offered the type of coverage requested by client to underwriter
- Conferred with clients to obtain and provide information when claims were made to the policy and evaluated for compensability
- I
- Scanned with CamScanner
- Explained features, advantages of various policies to provide insurance plan
- Identifying and Verifying clients Documents
- Prepared personalized insurance quotes and closed sales Quoting new and existing auto insurance policies Maintained records, reports, and files
Customer Sales and Retention Specialist
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY-DU TELECOM
08.2017 - 10.2019
- Handling Outbound and inbound calls from existing customer
- Gathering data related to complaints
- Maintain 100% quality on monthly basics
- Retain 100 to 120 customer a month
- Propose solution
- Negotiate with customers
- Help resolving the issue
- Helping in retaining existing customers
- Expert in CRM,BSCS, Du verse, Invoice web viewer, CITI
- Basic knowledge of Excel
- Dealing with different department in resolving customers issues
- Providing daily, weekly and monthly reports to supervisor
Call Center Satisfaction Survey Agent
IML GROUP
01.2017 - 06.2017
- Collect date of customers
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- To check the satisfaction level based on a standard set of questions
- To enter the details of every call in the system as required by the company.
Sale Executive
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY-DU TELECOM
11.2014 - 12.2016
- Listening to customer requirements and presenting to make a sale maintaining and developing relationships with existing customers in person advising on upcoming product and special promotions
- Reviewing your own sales Performance ,aiming to meet or exceed targets
Education
BBA - Business Administration
Jaipur National University
Dubai 09.2017 - 09.2019
GED -
Online
Dubai UAE 06.2017 - 07.2017
Skills
Highly flexible and adaptive performanceundefined
Timeline
Motor insurance processor (underwriter)
BU YANYINSURANCE BROKER L.L.C
10.2020 - Current
Motor Insurance Advisor
BU YANYINSURANCE BROKER L.L.C
05.2020 - 10.2020
Motor insurance processor (underwriter)
DAR AL TAKAFUL INSURANCE COMPANY
11.2019 - 03.2020
BBA - Business Administration
Jaipur National University
09.2017 - 09.2019
Customer Sales and Retention Specialist
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY-DU TELECOM
08.2017 - 10.2019
GED -
Online
06.2017 - 07.2017
Call Center Satisfaction Survey Agent
IML GROUP
01.2017 - 06.2017
Sale Executive
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY-DU TELECOM
11.2014 - 12.2016
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