Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arabelle Saclolo

Dubai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative Cum Admin

Profood International Corp
05.2018 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Admin Assistant

AIZZYCAI Philippines
01.2011 - 03.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Science - Business Administration Major in Marketing

City College of Manila
Manila Philippines
03.2000

Skills

  • Business Development Understanding
  • Report Creation
  • Stocking and Replenishing
  • Order Fulfillment
  • Customer Relations
  • Microsoft Word
  • Microsoft PowerPoint
  • Report Preparation
  • Delivery Scheduling
  • Managing Multiple Tasks

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative Cum Admin

Profood International Corp
05.2018 - 07.2023

Admin Assistant

AIZZYCAI Philippines
01.2011 - 03.2017

Bachelor of Science - Business Administration Major in Marketing

City College of Manila

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Arabelle Saclolo