Araish Shaikh
Sharjah
Summary
Seasoned Senior Customer Service Representative with 6+ years' expertise. Proven track record in a fast-paced environment, excelling in customer service, communication, and multitasking. Results-driven, consistently meeting and exceeding team and department production targets. A quality-focused producer ensuring strong output aligns with metrics. Recognized mentor for new hires and existing staff, guiding them in call handling best practices to ensure precise and consistent responses.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Teleperformance (Ministry Of Human Resources And Emiratisation))
03.2021 - Current
- Managed high-volume inbound and outbound calls at the Ministry of Human Resources and Emiratisation, outsourced from Teleperformance.
- Expertise in UAE labor laws, Wages Protection System, establishment operations, work permits, complaints, labor court cases, and domestic worker matters.
- Exceeded KPIs, maintained a 90% customer satisfaction rate, and earned "Top Quality Performer" awards in August 2023 and 2022, along with "Top Overall Performer" in January 2023.
- Resolved technical issues promptly through effective communication with customers and technical support.
- Proactively adapted to rapid changes and ensured accurate customer data in the CRM system.
Debt Collection Officer
Hadaf Al Khaleej Debt Collection LLC
09.2020 - 02.2021
- Contributed to Etisalat and bank collections.
- Employing diverse tracing techniques to gather customer information on outstanding debts.
- Proactively engaged customers through phone, email, and social media, adeptly negotiating payment terms and schedules for outstanding balances.
- Effectively oversaw, processed, and responded to queries and complaints with precision and timeliness.
Specialist in Operations
Sterling Talent Solutions
05.2017 - 04.2018
- Specialized in Criminal Background Verification for U.S.A. clients.
- Collected felony, misdemeanor, and infraction data from county and state court websites, updating employee profiles to meet client guidelines.
- Submitted daily reports to the QA department, ensuring accuracy and compliance.
Customer Service Associate - Voice
Intelenet Global Service Pvt Ltd
11.2015 - 01.2017
- Excelled in the Etisalat process, building strong customer rapport through phone and email communication with a positive and proactive approach.
- Expertly conveyed the benefits and details of Elife and postpaid products, successfully selling postpaid products to prepaid customers.
- Resolved customer queries and complaints promptly and effectively.
Customer Service Executive - Stock Broker
Motilal Oswal Securities Ltd
02.2014 - 11.2014
- Professionally answered calls, delivering information on regular updates to clients regarding the status of their investment portfolios and latest market trends for new investment opportunity.
- Proficiently facilitated the trading of stocks, bonds, mutual funds, and options.
- Source new clients through networking and cold calling
- Maintained precise transaction records and monitored portfolio performance for clients.
Education
BACHELOR OF COMMERCE - Business Management
Mumbai University
Mumbai (India)07.2016
Skills
- Corporate Communication
- Microsoft Office
- Customer Relationship Management
- Time Management
- Adaptability
- Conflict Resolution
- Efficiency
- Analytical and Problem Solving Skills
- Customer Service
- Goal Oriented
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Representative
Teleperformance (Ministry Of Human Resources And Emiratisation))
03.2021 - Current
Debt Collection Officer
Hadaf Al Khaleej Debt Collection LLC
09.2020 - 02.2021
Specialist in Operations
Sterling Talent Solutions
05.2017 - 04.2018
Customer Service Associate - Voice
Intelenet Global Service Pvt Ltd
11.2015 - 01.2017
Customer Service Executive - Stock Broker
Motilal Oswal Securities Ltd
02.2014 - 11.2014
BACHELOR OF COMMERCE - Business Management
Mumbai University
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