Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arantxa  Dsouza

Arantxa Dsouza

Customer Service Associate
Dubai

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Have a bachelor's degree in commerce with a major in accounting and also have knowledge of the hospitality tools, also urge to continuously improve and adapt.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Reservation Associate

Hotel Naga Cottage
08.2023 - 04.2024
  • In my previous role, I oversaw the management of bookings and inventory for rooms, ensuring that all reservations were accurately recorded and accounted for. This involved coordinating closely with the front office and other departments to accommodate special requests and events seamlessly.
  • Additionally, I was responsible for promptly addressing incoming inquiries via phone and email, providing assistance and information to guests as needed. I also managed email communication with guests and other stakeholders, adhering strictly to the hotel's standard operating procedures for booking and payment processes.
  • Furthermore, part of my role involved preparing various reports required by management to track booking trends, occupancy rates, and revenue performance. These reports provided valuable insights for decision-making and strategy development.
  • In terms of coordination, I liaised with agents and vendors to facilitate bookings, pre-purchases, and payments, ensuring that all transactions were conducted efficiently and accurately.
  • An important aspect of my role was managing upselling opportunities to enhance the guest experience and maximize revenue. , I contributed to the overall success of the hotel's operations.

Education

Bachelor of Commerce - Accounting And Finance

St. Xavier's College Mapusa Goa
Goa India
06.2020 - 04.2023

Skills

IT Skill

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Certification

Diploma In Computerized Financial Accounting

Timeline

Diploma In Computerized Financial Accounting

10-2023

Reservation Associate

Hotel Naga Cottage
08.2023 - 04.2024

Bachelor of Commerce - Accounting And Finance

St. Xavier's College Mapusa Goa
06.2020 - 04.2023
Arantxa DsouzaCustomer Service Associate