Arantxa Dsouza
Customer Service Associate
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Have a bachelor's degree in commerce with a major in accounting and also have knowledge of the hospitality tools, also urge to continuously improve and adapt.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Reservation Associate
Hotel Naga Cottage
08.2023 - 04.2024
- In my previous role, I oversaw the management of bookings and inventory for rooms, ensuring that all reservations were accurately recorded and accounted for. This involved coordinating closely with the front office and other departments to accommodate special requests and events seamlessly.
- Additionally, I was responsible for promptly addressing incoming inquiries via phone and email, providing assistance and information to guests as needed. I also managed email communication with guests and other stakeholders, adhering strictly to the hotel's standard operating procedures for booking and payment processes.
- Furthermore, part of my role involved preparing various reports required by management to track booking trends, occupancy rates, and revenue performance. These reports provided valuable insights for decision-making and strategy development.
- In terms of coordination, I liaised with agents and vendors to facilitate bookings, pre-purchases, and payments, ensuring that all transactions were conducted efficiently and accurately.
- An important aspect of my role was managing upselling opportunities to enhance the guest experience and maximize revenue. , I contributed to the overall success of the hotel's operations.
Education
Bachelor of Commerce - Accounting And Finance
St. Xavier's College Mapusa Goa
Goa India 06.2020 - 04.2023
Skills
IT Skill
Professional Skill
Certification
Diploma In Computerized Financial Accounting
Timeline
Diploma In Computerized Financial Accounting
10-2023
Reservation Associate
Hotel Naga Cottage
08.2023 - 04.2024
Bachelor of Commerce - Accounting And Finance
St. Xavier's College Mapusa Goa
06.2020 - 04.2023