Aranya Anirudhan

• Block no 10 Knowledge village ,2nd, is the premium healthcare division of Mediclinic Middle East, the private healthcare conglomerate in the Middle East with Joint commission International (JCI) accreditation
• Roles & Responsibilities: -
• Control and monitor CPNB and patient outstanding collection, on daily' weekly basis and update the same in the audit folder and update the Clinic Manager
• Prepares the detailed Rejection analysis report received from the RCM team
• Segregate the rejection report dept wise (admin/ medical) and disseminate the report with the doctors and Admin team and collect their feedback and finalize the action plan in accordance with the RCM team
• Debtors Analysis report is analyzed, and acquisition plan is prepared to shorten the debtor's day
• Scrubber report is been shared with doctors on a monthly basis and collect the feedback from the doctors and the same is communicated to RCM team
• Develops monthly staffing schedule in accordance with the Clinic operational needs
• Ensures that the Duty Rota is prepared and staff allocation to various shifting schedules is done as per the Clinic operational needs
• Updates/Changes the duty rosters of Patient Administrators as and when needed
• Prepares Doctors duty Rota and open / block the schedule as per the operational requirement
• Audit reports extracted, prepared and upload in the Finance department folder of K drive
• Well-versed in Bayanaty and recognized Facility super user and SAP Greenfield systems both finance and Stock/ Inventory Management
• Has vast knowledge about the insurance companies/ protocols and procedures
• Applies approval through PIS/ DHPO
• Active member of Safety committee
• Participates in Quality Improvement projects as and when required
• Has a thorough knowledge in Time and Attendance system connect ontime
• Identifies staff training needs and arranges schedules as and when needed
• Assists the Clinic Manager during the performance management process
• Plans and manages the Patient Administrators overtime and ensures that prior and proper authorization is received
• Orients and trains newly hired Patient Administrators
• Responsible for managing escalated concerns and acting as the information source for Patient
• Administrators
• Accountable for monitoring, tracking the performance of Patient Administrators within the team, and conducting any performance management required
• Accountable for the accuracy of patient details and billing information within the team through the use of the Hospital information system
• Ensures that all charges have been correctly allocated to patients accounts prior to printing invoices
• Responsible for ensuring that financial consent forms and other required documentation is completed
• Responsible for ensuring that strict confidentiality related to medical records and other data is maintained
• Responsible for resolving patient's complaints in a professional and timely manner

• Facilitated and rescheduled missed appointments for patients.
• Monitored and reported problems in appointment systems to management.
• Executed preliminary tests for existing and new patients before consultations.
• Managed and responded to incoming emails promptly to maintain high-quality services.
• Recorded sufficient patient information during booking appointments.
• Managed generation, distribution and collection of patient invoices.
• Shared patient health information with insurance companies for refunds.
• Accepted payments and issued receipts to patients for private services.
• Provided medical information to doctors during emergencies and urgent consultations.
• Helped patients without appointments in need of urgent consultation to undergo treatment in non-disruptive manner.
• Scheduled initial and follow-up appointments for new and existing patients.
• Developed and implemented new screening process for new patients to match patients with doctors.
• Explained practice arrangements and formal requirements to new patients.
• Responded to queries and requests from patients and other visitors.
• Verified insurance eligibility for applicable patients attending clinic.
• Oversaw and managed patient flow into consulting and treating rooms.
• Oversaw and facilitated patient referrals to other clinics to meet client expectations.

• Took thorough patient medical histories, confidentially recording details for traceability.
• Efficiently examined and assessed patients .
• Coordinated referrals for specialist health services from [Type] to [Type] to facilitate holistic healthcare for patients.
• Promoted from Physician Assistant to Senior Physician Assistant
• Maintained confidential, accurate clinical records using [Software].
• Developed tailored healthcare management plans, evaluating effectiveness on [Timeframe] basis through [Action].
• Made swift, accurate clinical diagnoses and recommendations to facilitate.
• Promoted patient health and wellbeing through regular education and resource provision.
• Ordered and examined diagnostic tests with meticulous attention to detail.
• Mentored students
• Managed caseloads of patients.
• Initiated clinical diagnosis procedures for patients with chronic or long term health conditions from Case to Case.

· Conducts and coordinates research activities and clinical trials of new drugs