ARAVIND GOPALAN
Melbourne
Summary
- Australian PR holder seeking permanent or contract position.
- Results-driven Solution Architect and Developer with 18+ years of expertise in CRM solutions, business process digitization, and system integrations. Skilled in designing, developing, and delivering scalable, high-impact solutions using Siebel, Salesforce, and Microsoft Dynamics 365 CRM.
- End-to-End Solution Delivery
- Proven ability to lead and develop large-scale digital transformation projects, from strategy to execution.
- Full-Stack Development Experience
- Hands-on experience with CRM custom development, EAI integrations, UI configurations, and performance tuning. -
- Vendor & Stakeholder Management
- Strong leadership in cross-functional collaboration, ensuring seamless project delivery.
- Automation & Innovation
- Track record of enhancing business operations through automation, AI-driven insights, and process optimization.
- Data-Driven Decision Making
- Expertise in leveraging CRM analytics to drive customer engagement and operational efficiency.
- Production Management
- Managing large-scale banking applications in production environments. - AIX server maintenance aligned with application capacity and performance. Passionate about modernizing enterprise systems, streamlining workflows, and driving business value through technology.
Overview
19
19
years of professional experience
5
5
Certification
Work History
Principal Solution Engineer
Abu Dhabi Commercial Bank
07.2018 - 08.2025
- Digitized account opening process, boosting onboarding efficiency by 75%.
- Implemented Straight Through Processing (STP) for service requests, cutting manual tasks by 80%.
- Managed vendors and stakeholders to execute transformation initiatives smoothly.
- Advised on digital solutions in Steerco meetings to align tech with business goals.
- Designed and delivered multiple end-to-end integration projects.
Senior Consultant
Infosys Technologies Limited
06.2014 - 06.2018
- Delivered key Siebel CRM enhancements and upgrades.
- Led version upgrades (7.8 → 8.1, 8.1 → 18.12) to improve system stability.
- Provided solution designs and estimation based on business requirements.
- Managed project budgeting and SOW delivery for CRM enhancements.
Siebel Developer
IBM India Private Limited
03.2010 - 05.2014
- Led Siebel EAI integration for Germany T-COM Project.
- Developed integration objects and MQ/JMS-based application connections.
- Conducted technical sessions for process optimization.
Senior Nortel Engineer
Magna Infotech
07.2009 - 03.2010
- Delivered IVR call flows for Airtel contact centers.
- Led a team of 6 and mentored them in advanced Nortel IVR technologies.
Software Consultant
Wipro Infotech
12.2006 - 06.2009
- Developed IVR modules for Citibank (Citiphones).
- Responsible for configuration maintenance and bug troubleshooting.
Education
B.Tech. - Information Technology
Anna University
01.2006
Skills
- Siebel CRM
- Salesforce CRM
- Microsoft Dynamics 365 CRM
- Scripting
- UI Configuration
- Workflow Design
- AWS Certified Cloud Practitioner
- API Integrations
- Digital Process Automation
- Certified Scrum Master
- JIRA Fundamentals
Certification
- Salesforce Administrator Certified
- Microsoft Dynamics 365 CRM MB-910 Certified
- AWS Certified Cloud Practitioner (CCP)
- Certified Scrum Master (CSM)
- JIRA Fundamentals Certified
- TOGAF 10 EA Certification (In Progress)
Awards
- Recognized for implementing a solution that improved system processing capacity by 400% without impacting customer experience.
- Received 15+ awards for project excellence in digital transformation and system integration initiatives.
Timeline
Principal Solution Engineer
Abu Dhabi Commercial Bank
07.2018 - 08.2025
Senior Consultant
Infosys Technologies Limited
06.2014 - 06.2018
Siebel Developer
IBM India Private Limited
03.2010 - 05.2014
Senior Nortel Engineer
Magna Infotech
07.2009 - 03.2010
Software Consultant
Wipro Infotech
12.2006 - 06.2009
B.Tech. - Information Technology
Anna University
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