ARAVIND SUNDAR
Dubai,UAE
Summary
Motivated desktop support engineer with solid foundation in computer systems and networks. Troubleshoots and resolves technical issues, adapts to changing situations and provides excellent customer service. Proven to communicate well and collaborate with cross-functional teams to achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Desktop support engineer
IDC Aba employment Service
Dubai
09.2023 - Current
- Used ticket systems to answer queries and resolve desktop issues.
- Documented technical issues and solutions to maintain accurate logs.
- Responded to client support requests to download and personalise applications.
- Troubleshot hardware and software issues to resolve bugs.
- Communicated with clients to verify roots and causes of computer problems.
- Advised client to navigate software systems to streamline process.
- Connected to computer of client using remote link to install programmes.
- Called clients to follow up functionality of systems.
- Installed malware to protect software from virus.
- Provided computer training to instruct staff regarding operations.
- Kept software patched and secure to prevent data loss and unauthorised network access.
- Tracked network performance to identify weak points and implement improvements.
- Supported loading of peripheral equipment with selected materials.
- Followed manufacturing instructions and design specifications when completing repairs.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
Service Desk Engineer
Gradient M
Bangalore
03.2020 - 07.2023
- Assist employees with changes to Administrator Accounts, Passwords and Password Unlock in
- Active Directory as required
- Completed password changes and supplied active directory support
- Provided phone support and support through email to correctly identify, escalate, resolve or quantify and document the results for support issues
- Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones,videoconference equipment, and mobile devices
- Logs and tracks incidents and requests from identification through resolution
- Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Desktop Support Engineer
CMS IT Services
Bangalore
02.2019 - 02.2020
- Users of various levels
- Exceptional skills and knowledge in Hardware ,Software, Printer and Network and subject matter expert on Microsoft office ,Windows Os and MAC
- Established reputation as sharp technology expert when working with customers to identify and deploy solutions
- Networking Administration &
- Troubleshooting
- IT Support
- Drive applications
- Printer installation and hardware
- Troubleshooting
- Hardware Administration & Troubleshooting
- Equipment installation, Arvindsundar.g@gmail.com
- AL Rashidiya, DUBAI
- 971545405397
- First-rate Desktop Support with 7 years and 8 months of experience offering outstanding support to, , Karanataka
- Address the user Ticket regarding Hardware ,Software, Printer and Networking
- Walk customers through installing applications and computer peripherals
- Removed malware, ransomware and other threats from laptops and desktop systems
- Configured hardware, devices and software to set up work stations for employees
- Configuring Outlook in mobile devices and setup company software's in mobile
- Installing and configuring Office packages and citrix support
- Troubleshot potential problems and eliminated before issues escalated or cascaded
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Patched software and installed new versions to eliminate security problems and protect data
- Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
Desktop Support Engineer
Precision Infomatic Pvt Ltd
Chennai
01.2017 - 01.2019
- Help resolve software and technical questions for the customer efficiently and effectively
- Manage customer expectations regarding estimated response times for issue resolution
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations
- Conduct Remote Troubleshooting
- Configuring Operating system ,Network Printers and office packages
- Guide users with simple, step-by-step instructions through telephone
- Direct unresolved issues to the next level of support personnel
- Maintenance of the Asset Register, Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
L1 Support Engineer
HCL Infosys Pvt Ltd
Hyderabad
12.2015 - 01.2017
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
Education
B.CA - Part Time
Manonmaniam sundaranar university
Tirunelveli /India06.2018
Associate of Arts - FULL TIME
MSPVL Polytechnic College
04.2015
Skills
- Manonmaniam Sundaranar - Tirunelveli
- Course work in BCA
- Printer support
- Remote support
- Network troubleshooting
- SCCM
- SharePoint administration
- Email security solutions
- Knowledgeable in Mac systems
- Skilled in TCP/IP and WAN
- LAN aptitude
- Application support
- Hardware diagnosis
- Hardware upgrades
- Desktop support
- Customer support needs assessment
- Application installations
- Customer service expert
- Anti-virus knowledge configuration
Certification
Microsoft Certified Systems Engineer (MCSE)
Microsoft Office Specialist (Certified by Microsoft )
Basic Networking courses in CMS institute
AWS Basic Certification
Adobe Photoshop 7.0
Timeline
Desktop support engineer
IDC Aba employment Service
09.2023 - Current
Service Desk Engineer
Gradient M
03.2020 - 07.2023
Desktop Support Engineer
CMS IT Services
02.2019 - 02.2020
Desktop Support Engineer
Precision Infomatic Pvt Ltd
01.2017 - 01.2019
L1 Support Engineer
HCL Infosys Pvt Ltd
12.2015 - 01.2017
B.CA - Part Time
Manonmaniam sundaranar university
Associate of Arts - FULL TIME
MSPVL Polytechnic College
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