Aravind Viswanathan, MBA

Vida Downtown Residences, Emaar Residences Fashion Avenue and Vida Dubai Mall (Cluster Operations)

• Timely approval of RERA budget in all 3 communities.
• P&L reviews of 3 business units to ensure MTD and YTD expenses align with budget parameters.
• Securing budget for Capex in all 3 communities through RFS.
• Ensured compliance of Cost Allocation study (BMG concept), Building Management Group, in partnership with RERA auditors.
• Collaboration with Hotel Management for routine operational and expense activities.
• Coordination with Emaar Development for timely handover of Residences.
• Overseeing communal maintenance activities part of DLP.
• Enhanced communication with new Owners on the maintenance issues addressed within DLP.
• Introduced Escalation Matrix in all 3 communities ensuring all front-of-house and back-of-house issues are addressed promptly.
• Introduced operational related FAQs in all 3 communities.
• Proactively set up DET approved guidelines for holiday homes activities.
• Deployment of internal audit team, to upkeep community assets increasing MS score.

Vida Downtown Residences and Emaar Residences Fashion Avenue (Cluster Operations)

• Timely approval of RERA budget in both communities.
• P&L reviews of 2 business units to ensure MTD and YTD expenses align with budget parameters.
• Resource allocation to facilitate a smooth transition during deflagging stage.
• Spearheaded the reorganization of Residence Management through efficient OS&E set up.
• Comprehensive audit check on Residence room accounting.
• Spearheaded the establishment of a new Cost Allocation study (BMG concept), Building Management Group, in partnership with RERA auditors.
• Initiated JIT (Just-in-Time) stock management for effective control on maintenance expense.
• Ensured capital expenditure, is in compliance with the reserve fund balance outlined in the RFS.
• Formed the Owners' Association (OA) in adherence to RERA regulations.
• Community improvement plans by joining forces with OA.
• Aligned community house rules as per DET guidelines for holiday homes activities.
• Collaboration with Dubai Mall Management for routine maintenance and operational activities.
• Deployment of internal audit team, to upkeep community assets increasing MS score.
• Infrastructure development as part of community improvement.
• Disciplinary measures against non-compliance of standard operating procedures.

Vida Downtown Residences

• Initiated MS-Pro platform to enhance departmental communication for asset management.
• Formalized legal agreements with external service providers.
• Revised community house rules to incorporate legal safeguards.
• Collaborated with Corporate Legal team for alignment of Hotel Pool agreement.
• Mitigated PY deficits through fiscal control.
• Formed the Owners' Association (OA) in adherence to RERA regulations.
• Ensured business continuity by delegating and optimizing hotel pool back-end functions and workflows to the operations team.
• Accelerated return on investment for stakeholders.
• Elevation of online platform ratings on Booking.com and TripAdvisor.
• P&L evaluations to ensure MTD and YTD expenses align with budget parameters.
• Competitive annual maintenance fees for investors via strategic cost management.
• Timely approval of RERA budget.
• Resource allocation for seamless transition of the housekeeping department while upholding high-quality standards.
• Executed major projects financed by CRF and the annual budget, contributing to community enhancement.
• Cultivated work culture of high-potential force through Individual Development Plans.
• Enforced strict disciplinary protocols for the department and associates to rectify non-compliance with standard operating procedures.

• Optimized residence rental sales functions to boost productivity, processes, and interdepartmental coordination.
• Analyzed real estate market trends to forecast competitive rental rates.
• Maintained investor relations by delivering competitive returns for hotel pool units.
• Managed monthly profit and loss statements to ensure budget compliance.
• Collaborated with the Director of Residences to facilitate budget preparation.
• Coordinated cross-departmental meetings to discuss updates, challenges, and task assignments.
• Streamlined residence operations through enhanced procedures to elevate staff effectiveness.
• Secured consistent attainment of revenue targets through à la carte services.
• Established HSE protocols to safeguard community safety during Covid-19.
• Projected performance metrics for hotel pool and long-term rental models throughout Covid-19 pandemic.
• Orchestrated integration of crucial changes to enhance business model adaptability during pandemic
• Led impactful community renovation projects under RERA authorization.
• Assessed team performance during mid-term and annual evaluations.

• Established a Typeform-based system for gathering resident satisfaction data.
• Oversaw daily residence operations to guarantee the seamless functioning of the community.
• Monitored maintenance issues reported by residents.
• Set high benchmarks for customer service through outstanding leadership.
• Collaborated with the Finance team to enhance residence cash-handling operations and bolster financial security measures.
• Streamlined team schedules to ensure adequate staffing during peak periods.
• Assessed workforce productivity and formulated enhancement initiatives for property inspections.
• Managed inventory levels to ensure uninterrupted product availability for servicing residences.
• Coordinated maintenance activities to ensure community facility compliance with regulations.
• Optimized resource management to fulfill administrative and operational requirements while complying with budget constraints established by RERA.
• Collaborated with local authorities and external organizations, ensuring professional representation of the business.

• Cultivated expertise in advancements within industry practices.
• Strengthened ties with repeat guests and long-term residents.
• Conducted training sessions to elevate team performance.
• Interacted with guests to identify changing real estate market demands and trends.
• Provided detailed, step-by-step guidance to streamline the resolution of guest inquiries.
• Enhanced team cohesion by engaging in collaborative exercises.
• Assumed additional assignments to drive company progression.
• Executed strategic planning and coordination to ensure timely project completion.
• Facilitated team meetings to drive customer satisfaction.
• Developed written communications consistent with training, and operational objectives.

• Provided operational assistance in the department's pre-opening phase.
• Facilitated the handover process of new units from investors at the opening of the project.
• Executed front desk operations by handling residence rental inquiries, addressing guest complaints and feedback, and updating guest profiles.
• Coordinated essential formalities for arrivals and departures in adherence to procedures.
• Coordinated with housekeeping and maintenance to address guest needs, and enhance customer satisfaction.
• Delivered outstanding guest satisfaction through committed service.
• Guaranteed adherence to data privacy regulations to safeguard guest information.
• Coordinated with inventory, housekeeping, and maintenance team to guarantee room readiness.
• Promoted hotel amenities and à la carte services to elevate guest experiences and optimize revenue.