ARBAAZ KHAN
Abu Dhabi,UNITED ARAB EMIRATES
Summary
Dynamic Sales Coordinator versed in generating and presenting competitive sales quotes. Drives revenue through meticulous deadline management and product knowledge. Superior record of sales growth and customer retention. High-energy sales worker with proven negotiation and organisational skills. Offers proven history of managing high-volume task loads. Astute problem-solver with dedication to profitability and revenue growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Sales Coordinator
Chenoth Employment sole - proprietorship LLC
Abu Dhabi
05.2021 - Current
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Processed purchases and sales orders promptly.
- Followed up on sales quotes and potential leads within target timeframes.
- Served as first point of contact for customer queries, expertly handling inbound calls.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Updated CRM systems with accurate customer information to enhance sales tracking.
- Developed marketing plans to support department strategies.
- Increased Manpower by 10%
- Supported front-line sales teams with well-coordinated administrative operations.
Telesales Executive
URS Certification Management
Sector 27, Noida, Uttar Pradesh, India
02.2019 - 01.2021
- Answered customer enquiries with excellent customer service skills.
- Promoted current services and offers using expert product knowledge.
- Created timely follow-up alerts for increased sales conversions and completions.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Engaged clients with sales opportunities to secure valuable transactions.
- Recorded weekly sales calls and values on record sheet.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Navigated internal computer database for smooth client interactions.
- Emailed customers comprehensive service information, contracts and after-care support packages.
- Processed orders quickly, providing customers with accurate order information.
- Maintained client databases with updated customer information and current service plan agreements.
- Memorised company sales scripts to improve customer rapport-building.
- Communicated promotions, offers and new products to increase and maximise sales.
- Attended exhibitions and events to enhance company presence within market.
- Monitored market trends to remain ahead of competitor activity.
- Gathered market intelligence to inform new product development.
- Managed customer expectations to improve satisfaction rates.
- Generated interest in available goods and services to increase sales.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Managed over 150 customer calls per day
Education
Bachelor of Arts - ART
01.2016 - 01.2019
Some College (No Degree) - ADCA (ADVANCE DIPLOMA IN COMPUTER APPLICATIONS)
01.2018 - 01.2019
Skills
- Sales techniques
- Multitasking
- Relationship Management
- Salesforce
- Salesforce CRM
- Market forecasting
- Excellent verbal and written communication
- Team motivation techniques
- Sales strategy
- Faultless customer service
- Sales trend analysis
- Trend analysis
- Management
- Problem-solving
- Communication skills
- Team building
- Public Relations
- Knowledge of Excel
- Knowledge of Word
- Retail marketing
- Innovative sales strategy
Languages
English
Hindi
Affiliations
- Reading Books
- Playing cricket
- Listening music
- Learning new things
Timeline
Sales Coordinator - Chenoth Employment sole - proprietorship LLC
05.2021 - Current
Telesales Executive - URS Certification Management
02.2019 - 01.2021
IFCA VERMA INSTITUTE - Some College (No Degree), ADCA (ADVANCE DIPLOMA IN COMPUTER APPLICATIONS)
01.2018 - 01.2019
Radhey Hari Govt. Post Graduate College - Bachelor of Arts, ART
01.2016 - 01.2019
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