Summary
Overview
Work history
Education
Skills
Languages
Certification
Personal Information
Timeline
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Archie Cerdena

Archie Cerdena

Dubai,UAE

Summary

To be an employee who contributes to the Mission, Vision and values of the Company, and to interact, on a professional level with other employees. to give excellent performance and translate my experience into values for the organization.

Overview

13
13
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification

Work history

Barista Skilled

Costa Coffee (Emirates Leisure Retail)
Dubai, UAE
08.2024 - Current
  • Perform great customer service for every customer
  • Everyday calibration of Coffee (Grind & Dose) check
  • Prepare all back-up for a whole day operation, check labels and expirations daily or every other shift
  • Handling cash and punching order in POS
  • Processing payments through Cash or Card payments


  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Assisted in inventory control measures for effective stock management.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.

Barista/Trainer

Starbucks
Muscat, Oman, Oman
09.2022 - 04.2024
  • Provided exceptional customer service experience
  • knowledgeable about coffee brewing method, latte art, pulling perfect espresso and prepare teas.
  • Answered the Customer's queries about drinks and participated in store activities.
  • Mastered the point of sales system (Cloud POS) to input and track orders and handle the transactions.

Waiter

P.F Chang's Restaurant
Muscat , Oman
08.2019 - 09.2022
  • Welcomed guests with a genuine smile, presented the menu and educated guests about the specialty of dishes in the restaurant.
  • Took guest orders, did suggestive selling, repeated the order, and used POS system.
  • Handled guest complaints with proper manners.
  • Collaborated with kitchen and bar colleagues to ensure smooth operation.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Worked collaboratively with kitchen staff for efficient service delivery.

Bartender

Buca Di Beppo Italian Restaurant
Abu Dhabi, UAE
05.2017 - 11.2018
  • Performed all bar duty and dining area tasks, prepared all mocktail drinks order according to company standard recipes.
  • Handled dining area if needed.
  • Demonstrated capability to work under pressure and efficiency in tasks given.

Waiter

Pizza Inn
Muscat, Oman
10.2015 - 03.2017
  • Greeted and seated guests with warm and professional behaviour, presented the menu and took orders using POS system.
  • Recommended, offered, and served drinks, and maintained table cleanliness.

Waiter

Viking's Luxury Buffet Restaurant
Manila , Philippines
09.2012 - 01.2015
  • Greeted and seated guests, recommended alcoholic beverages, inquired about celebrations, served beverages, and provided exceptional dining experience.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.

Education

Bachelor of Science - Information Technology

Quezon City Polytechnic University

Skills

  • Customer Service Excellence
  • Communication Skills
  • Milk steaming and frothing
  • Coffee grinding techniques
  • Espresso machine operation
  • Specialty coffee knowledge
  • Beverage preparation speed
  • Safe food handling
  • Latte artistry
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Efficiency
  • Teamwork
  • Collaboration
  • Driving with valid GCC Driver's license
  • Cleaning protocols adherence

Languages

English
Advanced

Certification

Certified Barista Certificate: Costa coffee & Starbucks Coffee

Basic Food Hygiene Certificate

Fire Marshal safety Certificate

Frist Aid& CPR Certificate

Personal Information

  • Title: Barista or Waiter
  • Nationality: Filipino
  • Marital status: Single
  • Religion: Christian
  • Visa status: Tourist Visa

Timeline

Barista Skilled

Costa Coffee (Emirates Leisure Retail)
08.2024 - Current

Barista/Trainer

Starbucks
09.2022 - 04.2024

Waiter

P.F Chang's Restaurant
08.2019 - 09.2022

Bartender

Buca Di Beppo Italian Restaurant
05.2017 - 11.2018

Waiter

Pizza Inn
10.2015 - 03.2017

Waiter

Viking's Luxury Buffet Restaurant
09.2012 - 01.2015

Bachelor of Science - Information Technology

Quezon City Polytechnic University

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Archie Cerdena