Archiebold David
Dubai
Summary
I am a young professional with Information Technology, customer service, administration and reception duties experience. I possess communicative and interpersonal skills to interact with diverse individuals and groups at an organizational level.
Overview
5
5
years of professional experience
Work History
Customer service support FINCRIME Compliance
MB SERVICES
Dubai
08.2023 - 04.2024
- Conduct KYC reviews and due diligence for both new and existing clients
- Identify and research sanctions risks associated with clients such as SAN, SNX, AML, FOFs, TF and transactions
- Implement and maintain compliance procedures to adherence of regulatory requirements
- Offering Email and chat support to clients.
Customer Service Call Center Agent
LOUIS GLOBAL MARKETING MANAGEMENT
Dubai
06.2023 - 09.2023
- Telesales
- Generating leads and upselling services through calls
- Making high call volumes both inbound and outbound to maximize sales.
- Maintenance of CRM system
- Troubleshooting customer problems and providing effective solutions
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
ICT CLERICAL OFFICER
COUNTY GOVERNMENT OF MOMBASA
Kenya
09.2022 - 06.2023
- Maintenance of all departmental computers
- Offering Technical support to respective departments
- Trouble shooting of computers and system configuration
- Monitoring and keeping all records of all breakdowns or system failure.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
Front Desk receptionist
WATERBUCK HOTEL NAKURU
Kenya
07.2020 - 08.2022
- Welcoming all guests
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Allocation of rooms to Guests and also checking ins and outs
- Scheduled, coordinated and confirmed appointments and meetings.
- Attending to all queries and complaints made by the Guests.
- Collected room deposits, fees, and payments.
Customer service and sales
MR. PRICE GROUP
Kenya
09.2019 - 05.2020
- Greeting and welcoming customers who enter the store
- Assisting shoppers to find their preferred goods
- Stocking of shelves with incoming stock
- Answering and adhering to all customer complaints.
Waiter/Food and Beverage Server
GRILLPARK RESTAURANT
Kenya
01.2019 - 07.2019
- Welcoming all Customers to the restaurant
- Offering recommendations to upsell appetizers, desserts, or drinks
- Taking customer orders
- Service of meals to the Customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Certificate in Catering And Accommodation -
NAKURU COLLEGE SCHOOL OF BUSINESS STUDIES AND HOSPITALITY
Kenya07.2019
Certificate in Computer repair and maintenance -
BROOKEHAVEN COMPUTER CENTER
Kenya12.2018
Kenya Certificate of Secondary Education -
RASUL AL AKRAM SECONDARY SCHOOL
Kenya11.2015
Skills
- Computer literate (MS Office)
- Organizational Skills
- Call center experience
- Technical Troubleshooting
- Customer service expert
- Back office screening(AML,SNS,SNX)
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Russian
Elementary (A2)
References
Joyce, manager, Waterbuck Hotel, +254722892295
Hobbies and Interests
- Entertainment
- Learning foreign languages
- Arts and culture
Timeline
Customer service support FINCRIME Compliance
MB SERVICES
08.2023 - 04.2024
Customer Service Call Center Agent
LOUIS GLOBAL MARKETING MANAGEMENT
06.2023 - 09.2023
ICT CLERICAL OFFICER
COUNTY GOVERNMENT OF MOMBASA
09.2022 - 06.2023
Front Desk receptionist
WATERBUCK HOTEL NAKURU
07.2020 - 08.2022
Customer service and sales
MR. PRICE GROUP
09.2019 - 05.2020
Waiter/Food and Beverage Server
GRILLPARK RESTAURANT
01.2019 - 07.2019
Certificate in Catering And Accommodation -
NAKURU COLLEGE SCHOOL OF BUSINESS STUDIES AND HOSPITALITY
Certificate in Computer repair and maintenance -
BROOKEHAVEN COMPUTER CENTER
Kenya Certificate of Secondary Education -
RASUL AL AKRAM SECONDARY SCHOOL