ARCY DE LEON MADRIDANO

Sharjah,UAE

Summary

Results-driven professional with expertise in office administration, data entry, record keeping, and scheduling. Demonstrates proficiency in report preparation, email and phone correspondence, customer support, and basic accounting. Skilled in utilising MS Word and Excel for KPI tracking and maintaining operational efficiency. Possesses a strong understanding of supply chain processes and excels in leadership roles to drive team performance. Committed to delivering measurable results while fostering organizational success.

Overview

years of professional experience

Certification

Work history

Shift / Operations Supervisor

McDonald’s

Castlegar, Canada

2024.02 - 2026.01

Managed staff schedules and administrative documentation to optimise workforce allocation
Prepared daily reports and maintained operational records to ensure accurate tracking of operational performance
Handled cash reconciliation and compliance paperwork to ensure adherence to financial regulations
Trained new employees for better productivity.
Improved team morale by implementing effective communication strategies.
Scheduled regular meetings for progress monitoring and feedback collection.
Resolved customer complaints promptly, enhanced customer satisfaction.
Coordinated with other managers, improved inter-departmental collaboration.
Adhered to health and safety regulations strictly, reduced workplace hazards.
Followed company policies strictly, upheld professional integrity at all times.
Managed staff rosters to ensure optimal coverage during peak times.

Assistant Restaurant Manager

Chowking

, Philippines

2017.06 - 2023.12

Maintained employee files, schedules, and performance records
Prepared reports and monitored daily operational targets
Handled customer correspondence and administrative follow-ups
Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
Streamlined food preparation processes, improving operational efficiency.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Education

Bachelor of Science in Business Administration - Marketing Management

Pamantasan ng Lungsod ng Marikina

Marikina, Philippines

Skills

Office Administration
Data Entry
Record Keeping
Scheduling
Report Preparation
Email & Phone Correspondence
Customer Support

Basic Accounting
MS Word & Excel
KPIs tracking
Supply chain understanding
Results-Driven approach
Leadership excellence