Ardak Kilambayeva
Dubai,UAE
Summary
Accomplished professional with expertise in leadership and team management, effective communication, and conflict resolution strategies. Demonstrates proficiency in CRM systems and managerial accounting principles, with a strong focus on process automation techniques. Skilled in overseeing SMM contractors to drive business success. Committed to leveraging these competencies to achieve organisational goals and enhance operational efficiency.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Founder & General Manager
MA Property
Almaty, Kazakhstan
08.2020 - 05.2025
- Developed business from inception to £500,000 annual turnover.
- Managed operational processes and a team to maximise performance.
- Established budgets based on historical, current, and forecasted data.
- Created sales strategies and property management processes for 48 apartments.
- Implemented cost-saving measures that reduced operational expenses significantly.
- Increased staff productivity by introducing efficient work protocols.
- Fostered customer loyalty through high service standards, achieving NPS of 83% average.
- Assessed operational performance by evaluating KPIs to identify areas for improvement.
Founder & General Manager
AT School
Almaty, Kazakhstan
01.2018 - 03.2020
- Established sales departments from inception, driving client acquisition and retention.
- Cultivated long-term relationships with governmental schools, securing consistent enrolment of 200 students monthly.
- Oversaw organisation of 30 educators with advanced degrees to ensure quality instruction.
- Implemented systematic business processes and automation to enhance efficiency.
- Developed company brand, increasing visibility and recognition within the sector.
- Networked with industry leaders to foster strategic partnerships for growth.
- Introduced cost control measures, significantly reducing unnecessary expenditure.
Sales Assistant
Dow AgroScience
Almaty, Kazakhstan
01.2009 - 01.2011
- Supported logistics, managing over 200 containers during peak season.
- Handled administrative functions for representative office, including hiring and banking relations.
- Prepared contracts for clients in Kazakhstan, ensuring compliance with local regulations.
- Facilitated communication between head office in France and clients in Kazakhstan.
- Enhanced customer service by resolving queries and complaints efficiently.
- Collaborated with team members to achieve sales targets and improve outcomes.
- Assisted customers with product selection, increasing transaction value through tailored recommendations.
Sales Representative
Nokia
Almaty, Kazakhstan
01.2007 - 01.2009
- Supported sales operations in Central Asia by collaborating with key clients and partners.
- Coordinated logistics for timely product deliveries, ensuring customer satisfaction.
- Assisted in resolving logistical challenges to optimise supply chain effectiveness.
- Produced comprehensive sales and performance reports for senior management review.
Education
Bachelor's degree - English language
Taraz State University Named After Dulati
Taraz, Kazakhstan 09.1998 - 05.2001
Skills
- Leadership and team management
- Effective communication
- Conflict resolution strategies
- CRM systems expertise
- Managerial accounting principles
- Process automation techniques
- SMM contractor oversight
Custom
Sales Specialist, Consultant, Sales Manager, Operational Director, Head of Sales, True
Languages
English
Advanced
Russian
Proficient (C2)
Kazakh
Proficient (C2)
Affiliations
- Boxing
- Reading
Timeline
Founder & General Manager
MA Property
08.2020 - 05.2025
Founder & General Manager
AT School
01.2018 - 03.2020
Sales Assistant
Dow AgroScience
01.2009 - 01.2011
Sales Representative
Nokia
01.2007 - 01.2009
Bachelor's degree - English language
Taraz State University Named After Dulati
09.1998 - 05.2001
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