Ardit Sinani

Motivated and committed with a 'can do attitude
Excellent attention to detail Solid understanding of Microsoft Outlook, Excel and clientele tools
Exceptional communication (oral and written) and strong interpersonal skills
Amasteate flective time management skill
Integrate the Company values into your daily role, fostering a culture of diversity, autonomy and creativity.
Demonstrate exceptional product and brand knowledge.
Proven track record of consistently meeting and exceeding KPls, with an established client base.

Be a role model to Client Advisors, supporting in the onboarding and mentoring new starters.
Provide a unique and elevated experience for clients, focusing on long-term relationship building and mastering our storytelling.
Sales Leadership - Execute sales strategies, consistently drive high value sales, and achieve elevated KPIs as defined by location. This is supported through an established client base.
Be the 'go to' in store for all things Louboutin - brand, product, service - take initiative in seeking information and sharing with colleagues and management.
Lead by example in recruiting new clients and building relationships with external contacts to expand client portfolio, such as personal shoppers and stylists.

Welcome the customer and providing an excellent in-store experience at all times.
Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
Ensure to be up-to-date knowing fashion trends and competitors.
Prove Brand and product knowledge.
Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.

To deliver excellent customer service through: Identifying customer needs, offering advice and showcasing suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
Being the customer's first impression of the Brand name, by conveying warmth, courtesy, elegance, along with the other elements that make up the Brand values.
Developing the sales, keeping with the quality of products and the excellence of service that the Brand extends to its customers.
Follow up on all details of after-sales service.
Partake in management tasks associated with sales.

Part of the opening 2 stores in Mall of Emirates and Mirdif City Center.
Welcome guests and present luxury of over 150 brands ( RTW , Fine Jewelry , Footwear , Handbags , Home & Accessories )
Maintain communication with clients and provide follow up to ensure customer happiness.
Promote a positive, environment and maintain our core values and policies.

Carried out day-to-day duties accurately and efficiently.

Successfully delivered on tasks within tight deadlines.

Increased customer satisfaction by resolving issues.

Improved efficiency and productivity by acquiring new skills.

Completed duties to deliver on targets with accuracy and efficiency.

Oversaw daily operations to achieve high productivity levels.

• Perform online sales activities to achieve company sales objectives
• Identify and contact potential customers for business opportunities
• Schedule daily customer appointments and make product presentations
• Update customer database with contact details and interest information from prospective customers