Aref Hamarsheh
Abu Dhabi,UAE
Summary
Organised and driven individual committed to exceeding revenue targets by maximising sales opportunities with new and existing clients. Demonstrates exceptional client management and negotiation skills to influence key decision-making and develop lucrative business strategies.
Overview
22
22
years of professional experience
Work History
Operation Manager NTT
Nirvana Travel & Tourism
Abu Dhabi, UAE
09.2017 - Current
- Managing Government implants and corporates
- Provide 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards
- Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner
- Maintaining fruitful relationships with existing customers
- Collaboration with the marketing department for the events.
- Managed team dynamics by implementing conflict resolution strategies.
- Supervised project timelines for timely completion.
- Coordinated cross-departmental collaboration for improved workflow.
- Delivered high-quality products to increase customer satisfaction.
Business Development Executive / Acting Branch Manager
SNTTA Emir Tours & Travel
Abu Dhabi, UAE
08.2013 - 07.2017
- Identifying new sales leads
- Pitching products and/or services
- Maintaining fruitful relationships with existing customers
- Writing proposals and specifications
- Conducting workshops
- Contract review with potential new clients
- Collaboration with the marketing department
- Conflict resolution and negotiation
- Dealing with international clients to help ensure all their needs are met.
- Established strong partnerships with key stakeholders to drive business growth.
- Managed project timelines effectively ensuring completion within defined time frames.
- Exceeded revenue goals by securing high-performing new accounts.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Identified potential clients for business expansion opportunities.
- Assisted in budget development and oversight, maintaining fiscal discipline across projects.
Senior travel consultant
Omeir Travel Agency
Abu Dhabi, UAE
10.2008 - 01.2013
- Ensuring quality assurance of the services
- Handles Reservations - tickets / Hotels and ground handling requirements
- Telemarketing & Sales
- Working closely with the internal teams (Operations, PR, Marketing & sales team), and assisting with Marketing and communication
- Dealing with international Meeting and events government clients
- Managing the company's database through list research, telemarketing and data cleaning
- Chasing of outstanding payments
- Ensure contractual agreements with companies are fulfilled
- Targeting the new tenders in the market.
- Provided expert destination knowledge to customers, enhancing their holiday experience.
- Facilitated smooth overseas trips for clients by arranging visas and other essential documentation.
- Managed complex logistics for high-end clientele, ensuring seamless travel experiences.
- Increased client satisfaction by providing tailored travel advice and itinerary planning.
- Negotiated favourable rates with airlines and hotels to secure cost-effective bookings.
- Established a loyal customer base with exceptional customer service skills.
- Regularly updated knowledge of airline regulations, enhancing effectiveness as a consultant.
- Recommended suitable travel insurance policies to clients, ensuring comprehensive coverage during holidays.
- Assisted corporate clients with organising business trips abroad smoothly.
- Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Negotiated corporate reservation rates to meet client budget requirements.
- Confirmed payment of deposits from clients before commencing with bookings.
Travel consultant
East & West Tours
Amman, Jordan
04.2005 - 09.2008
- Working closely with the internal teams (Operations, PR, Marketing & sales team) to deliver a professional service
- Dealing with international clients to help ensure all their needs are met
- Managing the company database through list research, telemarketing, and data cleaning
- Chasing of outstanding payments
- Ensure contractual agreements with companies are fulfilled
- Travelling overseas to promote the company's activity, to narrate new sales.
- Managed diverse client portfolios, resulting in repeat business.
- Offered personalised travel advice for enhanced holiday experiences.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Contributed effectively in team meetings, fostering collaborative work environment.
Travel consultant
Derbi Tours Co.
Amman, Jordan
09.2002 - 03.2004
- Counsels the corporate clients on efficient routes, lowest available fares and providing optimum customer service excellent communication skills and good customer service skills
- Handles Reservations - tickets / Hotels and ground handling requirements
- Invoicing and reporting the sales
- Follows up reservations and bookings with the clients before travel and get the feedback after.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Informed clients about cancellation policy and associated penalties.
Education
High school -
Modern American School
Amman, JordanInformation Technology - undefined
University
Amman, JordanMCSE Networking systems - undefined
Amman, JordanSkills
- Strong Knowledge and experience
- Office: MS Office (Word, Excel, Power Point), Database- SAP Office Accounting, Software Installation
- Platforms: Windows vista / W7 / W8
- Web: Internet, email flow and security, H T M L, software's
Training & Courses
- Courses completed of Microsoft 2000 Server - professional andserver
- English language specialized in aviation.
- Galileo – Sales and reservation.
- Tickets Documents Production(Galileo).
Amadeus travel network – Sales and reservations.
- Public relations and job nature.
- Passenger services and dealing with customers.
- Aviation Terms.
- Tickets Document Production (Amadeus)
- Sabre Travel networks(MQuest)
- Sabre Travel networks (MQuest-new updates)
Statment of Capability
- Customer Service
- Good public relations and excellent communication skills
- Appreciate team spirit.
- Quick learner, Hard-Worker, and Responsible
- Strong communication and IT fluency
- Creative talents and the ability to solve tough problems
- In-depth knowledge of the industry and its current events
- The ability to handle pressure and meet deadlines
- Skill in prioritizing and triaging obligations
- Excellent time management and organization
- Excited about new challenges and keen to learn new things
Timeline
Operation Manager NTT
Nirvana Travel & Tourism
09.2017 - Current
Business Development Executive / Acting Branch Manager
SNTTA Emir Tours & Travel
08.2013 - 07.2017
Senior travel consultant
Omeir Travel Agency
10.2008 - 01.2013
Travel consultant
East & West Tours
04.2005 - 09.2008
Travel consultant
Derbi Tours Co.
09.2002 - 03.2004
Information Technology - undefined
University
MCSE Networking systems - undefined
High school -
Modern American School
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