Summary
Overview
Work History
Education
Skills
Movies & Reading
Languages
Timeline
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Arfah Shaikh

Summary

Dynamic professional with a proven track record at Emirates Airlines, adept in passenger assistance and resolving travel documentation issues. Excelled in enhancing customer service through exceptional communication and decision-making skills. Implemented a complex baggage screening system, significantly improving screening accuracy. Skilled in flight scheduling and safety protocols, demonstrating flexibility and a results-driven approach to airport operations.

Overview

8
8
years of professional experience

Work History

Airport Service Agent

Emirates Airlines
02.2019 - 12.2020
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Used airline computer system to create airline tickets and boarding passes.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Operated PA system to make announcements regarding flight activity.
  • Introduced complex baggage screening system, increasing screening accuracy
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Used DMacc to prepare pre-departure and post-departure reports and passenger manifests.
  • Provided timely updates on flight information through clear public announcements, keeping passengers well-informed about any changes or delays.
  • Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
  • Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
  • Facilitated smooth transfers of passengers between connecting flights, reducing missed connections and improving overall travel experience.
  • Coordinated prompt responses to gate emergencies by closely working alongside medical teams and airport security personnel.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Airport Customer Service Agent

Air Mauritius
03.2017 - 11.2017
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Accounts Payable Clerk

Global Processing
04.2015 - 01.2017
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.

Import and Export Coordinator

Green Freight
02.2014 - 01.2015
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Streamlined import and export processes by implementing effective documentation procedures.
  • Processed customs declarations and maintained records of customs documents.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared and submitted reports on import and export activity to management.

Human Resources Intern

Air Mauritius
02.2013 - 11.2014
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered phone and performed clerical duties to assist human resources department.
  • Created and updated tracking spreadsheets using MS Excel.
  • Developed strong written and verbal communication skills.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.

Education

High School Diploma -

Dunputh Lala
Mauritius
12.2011

Skills

  • Strong multitasking
  • Daily reports
  • Exceptional communication
  • Flight Scheduling Knowledge
  • Passenger Assistance
  • Check-in procedures
  • Language Fluency
  • Travel documentation verification
  • Flight schedule coordination
  • Airport Safety Protocols
  • Reservations and ticketing
  • Boarding gate management
  • Customer Service
  • Decision-Making
  • Data Entry
  • Flexible Schedule

Movies & Reading

Love comedies movies & Reading plus cooking receipts

Languages

English
Advanced (C1)
French
Advanced (C1)
creole
Advanced (C1)
Hindi
Intermediate (B1)
Urdu
Intermediate (B1)
Arabic
Beginner (A1)

Timeline

Airport Service Agent

Emirates Airlines
02.2019 - 12.2020

Airport Customer Service Agent

Air Mauritius
03.2017 - 11.2017

Accounts Payable Clerk

Global Processing
04.2015 - 01.2017

Import and Export Coordinator

Green Freight
02.2014 - 01.2015

Human Resources Intern

Air Mauritius
02.2013 - 11.2014

High School Diploma -

Dunputh Lala

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Arfah Shaikh