ARIANDNE JOY FLORENTINO
Dubai
Summary
Service-centric restaurant supervisor with 5 years of experience overseeing operations of diverse food services establishments. Demonstrated ability to provide effective leadership, support, guidance, and motivation to team members. Committed to promoting patron satisfaction, retention, and referrals through exceptional service. Skilled at ensuring compliance with policies, procedures, regulations, and quality standards to maintain operational excellence.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Baofriend Restaurant FZCO
06.2022 - Current
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Assistant Bar and Restaurant Manager
Belgian Beer Café Grand Millennium Dubai
06.2018 - 12.2021
- Plan, forecast and execute food and beverage orders
- Process customer complaints patiently
- Plan alternative recipes for customers with special dietary needs
- Check food and beverage supplies and place orders when needed
- Track and order shipments
- Communicate and build strong relationships with vendors
- Adhere to food, health and safety standards
- Plan, hire, train, oversee and manage the members of staff
- Oversee Restaurant reservations management
- Oversee and supervise the welcoming of customers
- Always strive towards an exceptional customer experience
- Adhere and oversee financial and revenue management
Food and Beverage Captain
Belgian Beer Café Intercontinental Hotel
06.2014 - 10.2017
- Process customer complaints patiently
- Plan alternative recipes for customers with special dietary needs
- Check food and beverage supplies and place orders when needed
- Communicate and build strong with the team
- Adhere to food, health and safety standards
- Oversee and supervise the welcoming of customers
- Ensure proper posting of food and beverage orders
- Always strive towards an exceptional customer experience
Food and Beverage Attendant
Seafood Market Dubai International Hotel
05.2011 - 05.2014
- Welcoming and seating the guest
- Taking food and beverage orders and Up-selling food and beverage
- Serving of food and beverage orders
- Follow up check for quality of product and services
- Ensure proper billings
- Thanking the guest patronage
- Ensure cleanliness and orderliness of the restaurant
Education
2-year Certificate of Technology - Hotel and Restaurant Management Technology
Tagum City Trade School
Tagum City, PhilippinesSecondary -
Nabunturan National Comprehensive High School
Nabunturan, Davao De Oro, PhilippinesSkills
- Leadership and Responsibility Management Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Service Quality
- Team Management
- Staff Supervision
- Food Safety Compliance
- Task Delegation
- Health and safety standards
- Restaurant policies and procedures
- Quality Assurance
Languages
Filipino/Tagalog
English
References
Available upon request.
Timeline
Restaurant Supervisor
Baofriend Restaurant FZCO
06.2022 - Current
Assistant Bar and Restaurant Manager
Belgian Beer Café Grand Millennium Dubai
06.2018 - 12.2021
Food and Beverage Captain
Belgian Beer Café Intercontinental Hotel
06.2014 - 10.2017
Food and Beverage Attendant
Seafood Market Dubai International Hotel
05.2011 - 05.2014
2-year Certificate of Technology - Hotel and Restaurant Management Technology
Tagum City Trade School
Secondary -
Nabunturan National Comprehensive High School
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