Arianne Bordojos Ocampo
Dubai
Summary
Dedicated and results-driven Customer Service and Relationship Management professional with over 10 years of experience delivering excceptional customer support, building strong client relationships, and driving customer satisfaction across diverse industries. Skilled in CRM systems, team leadership, cconflict resolution, and process improvement. Recognized or consistently exceeding performance metrics and fostering long-term customer loyalty through personalized service and proacctive communication.
Overview
10
10
years of professional experience
Work History
Customer Relationship Management
YALLAMOTOR
01.2023 - Current
- Develop and execute multi-channel CRM strategies (email, SMS, push notifications, in-app messaging).
- Act as the primary point of contact for clients, providing personalized assistance to ensure customer satisfaction.
- Analyze customer data to identify trends, segments, and opportunities for engagement and upselling.
- Collaborate with content, design, and analytics teams to produce compelling and relevant communications.
- Oversee customer accounts, ensuring accurate records, communication, and timely delivery of services/products.
- Ensure data quality and compliance with privacy regulations
- Collaborate with internal teams (sales, marketing, support) to ensure customer needs are met.
Senior Customer Service Executive
YALLAMOTOR / BAYT COM INC-DDA
01.2017 - Current
- Conduct outbound and inbound calls to obtain customer information.
- Handle inquiries via phone and chat, documenting leads per SOPs.
- Manage and resolve customer objections effectively.
- Maintain strong product knowledge to assist customers.
- Provide product/service details and escalate priority issues.
- Follow up on requests and support sales objectives.
Marketing Specialist cum Customer Support
eHorizon Electronic Solutions Est
01.2015 - 01.2017
- Develop and execute marketing programs to promote products.
- Generate leads via outbound calls and advertising.
- Enhance customer engagement and satisfaction.
- Drive sales, brand growth, and loyalty.
- Implement media planning, buying, and innovation strategies.
- Oversee design for marketing materials and visual communications.
- Analyze business scope, pricing, and marketing plans to align with brand strategy.
Education
Bachelor of Secondary Education -
Bicol University College of Education
03-2011
Skills
- Team player, fast learner, and adaptable
- Analytical Skills
- Strong problem-solving and Multitasking
- Skilled in upselling, cross-selling, and customer engagement
- Excellent written and verbal communication
- Proficient in data entry, file management, and leadership
- Familiar with Microsoft Offices, Google Studio, Zoho and Bayzat
- Basic HTML knowledge
Timeline
Customer Relationship Management
YALLAMOTOR
01.2023 - Current
Senior Customer Service Executive
YALLAMOTOR / BAYT COM INC-DDA
01.2017 - Current
Marketing Specialist cum Customer Support
eHorizon Electronic Solutions Est
01.2015 - 01.2017
Bachelor of Secondary Education -
Bicol University College of Education
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