ARIEL SAGUNO RAMOS
Dubai,United Arab Emirates
Summary
CAREER OBJECTIVES To work with an organization which can assign me challenging task and can offer good compensative career growth as well. To apply my knowledge and develop my full potential while contributing to the company. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
13
13
years of professional experience
Work History
Customer Sales Associate
Katrina Sweets & Confectionery
Dubai, United Arab Emirates
11.2021 - Current
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
Cashier / Service Crew / Commi
IFS Integrated Food Service
Doha, Qatar
08.2017 - 06.2021
- Prepare and serve food, process customer payments, and provide customer service
- Cooking and preparing elements of high quality dishes.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Helped customers make product and service selections among range of options.
Restaurant Hostess
Applebees KBC restaurant
Jeddah, KSA
05.2015 - 06.2017
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Providing customers with menus and answering any initial questions they may have.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Greeted guests and escorted to tables, minimising wait times.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Promoted process improvement by communicating guest feedback to management.
Sales associate / outlet in charge
Cyber widget Technology
Quezon City, Philippines
05.2012 - 04.2015
- Introducing promotions and opportunities to customers
- Operating cash registers, managing financial transactions, and balancing drawers.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Supervised junior staff activities and kept shop operational.
- Helped implement new operating procedures for decreasing check-out time.
- Identified discrepancies in stocks through regular inventory management.
- Boosted product sales by offering selection guidance to customers.
- Organised displays to promote inventory and encourage customer purchases.
- Helped customers obtain specialized help for refunds and exchanges.
Labelling / Production Helper
Universal Robina Corporation
Calamba, Philippines
06.2011 - 04.2012
- Cleans and lubricates equipment
- Starts Machines or equipment to begin process.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Created top-quality products by following strict standards and specifications.
Floor Sales Associate
Homesonic
Alabang Festival Mall, Philippines
11.2010 - 05.2011
- Ensure high levels of customer satisfaction through excellent sales service
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Displayed promotional material on storefronts to attract shoppers.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
Education
Computer Hardware Servicing -
Columbus College
Philippines 02.2008 - /2009
Information Institute
Lucena City, Philippines /2008 - /2009
Quezon National High School
Lucena City, Philippines /2006 - /2007
Mayao Crossing Elementary School
Lucena, Philippines /2001 - /2002
Skills
- Customer service oriented
- Reliable and punctual
- Product promotions
- Money handling
Languages
English
Fluent
Timeline
Customer Sales Associate
Katrina Sweets & Confectionery
11.2021 - Current
Cashier / Service Crew / Commi
IFS Integrated Food Service
08.2017 - 06.2021
Restaurant Hostess
Applebees KBC restaurant
05.2015 - 06.2017
Sales associate / outlet in charge
Cyber widget Technology
05.2012 - 04.2015
Labelling / Production Helper
Universal Robina Corporation
06.2011 - 04.2012
Floor Sales Associate
Homesonic
11.2010 - 05.2011
Computer Hardware Servicing -
Columbus College
02.2008 - /2009
Information Institute
/2008 - /2009
Quezon National High School
/2006 - /2007
Mayao Crossing Elementary School
/2001 - /2002
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