Arif ALHajal
Dubai
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Alwan Printing Press
02.2024 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Stock Manager
Alwan Printing Press
01.2023 - 01.2024
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Completed data entry tasks with accuracy and efficiency.
Purchasing Manager
Alwan Printing Press
12.2021 - 12.2022
- Used Quickbooks to authorize and monitor purchase orders and consumables.
- Purchased new products and oversaw inventory stocking and availability.
- Implemented policies to reduce cost and eliminate waste.
- Analyzed market and delivery systems to assess present and future materials availability.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
PR & Sales
Compass Freight & Logistics
01.2021 - 11.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased customer satisfaction by resolving there issues.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Provided positive first impressions to welcome existing, new and potential customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Operations Manager
Delta 4 Security (Dassouki Group)
04.2020 - 12.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
Sales representative
Delta 4 security (Dassouki Group)
08.2018 - 03.2020
- Prepare sales proposal for potential client’s
- Design technical and financial offers
- Data entry
- After sales service and follow up
- Supervise equipment installation
- Supervise inventory
Customer Service
Shamra
11.2017 - 07.2018
- Resolving customer complaints via phone, email, mail, and social media. Inform customer of deals and promotions.
- Data entry
- Representing Shamra in National fairs such as "SYRIA TECH 2016 exhibition"
- Maintained thorough and accurate customer service records to promote efficiency throughout the team and for other database users.
Team leader
Syria Trust For Development
06.2017 - 03.2018
- Generate content for social media.
- Help produce movies for the Syria trust for development social media platforms.
- Data entry.
- Organize events.
Education
Bachelor of Science - Economics (insurance and banking)
Damascus University
Damascus, Syria01-2019
Skills
- Teamwork and team building
- Problem-solving and decision making
- Presentation skills
- Meetings management
- Leadership skills and strategic thinking
- MS Office
- Computer skills
- Responsible
- Flexible & Adaptable
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Operations Manager
Alwan Printing Press
02.2024 - Current
Stock Manager
Alwan Printing Press
01.2023 - 01.2024
Purchasing Manager
Alwan Printing Press
12.2021 - 12.2022
PR & Sales
Compass Freight & Logistics
01.2021 - 11.2021
Operations Manager
Delta 4 Security (Dassouki Group)
04.2020 - 12.2020
Sales representative
Delta 4 security (Dassouki Group)
08.2018 - 03.2020
Customer Service
Shamra
11.2017 - 07.2018
Team leader
Syria Trust For Development
06.2017 - 03.2018
Bachelor of Science - Economics (insurance and banking)
Damascus University
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