Arif Haque
London
Summary
Motivated and results-driven Computer Science graduate with a strong background in pre-sales, business development, and lead generation. Currently thriving at CCR Group, driving client acquisition and delivering cutting-edge CCaaS solutions, including Genesys Cloud, Zoom Contact Centre, and Sprinklr Contact Centre. Adept at bridging the gap between technical solutions and business requirements, fostering meaningful relationships, and delivering measurable results. Seeking a business development graduate role that offers opportunities for growth, collaboration, and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pre-Sales and Business Development Intern
CCR Group
11.2024 - Current
- Conducted lead generation using IP telephony, identifying potential clients and securing product demo bookings for Genesys Cloud, Zoom Contact Centre, and Sprinklr Contact Centre.
- Delivered tailored technical presentations to demonstrate product capabilities and value to prospective clients.
- Assisted the sales team in developing bespoke proposals and technical documentation.
- Provided post-sales support, resolving technical issues and optimising platform utilisation to improve client outcomes.
- Conducted market research to identify trends and opportunities for business growth.
Technical Development And Support Officer
Eliquent Life Sciences
03.2022 - 08.2023
- Designed a Microsoft PowerApps-based time tracking tool, enhancing operational efficiency for 100+ employees.
- Contributed to cybersecurity initiatives by drafting policies, performing audits, and expanding IT infrastructure.
- Developed a SharePoint hub to streamline document management and improve team collaboration.
- Delivered IT systems training and support to ensure smooth adoption of new technologies.
Information Technology Intern
Aeon & Trisl Real Estate Brokers
08.2020 - 08.2020
- Automated property listing management with a Python-based web scraper, boosting lead generation effectiveness.
- Trained employees on Salesforce during the company’s CRM migration from HubSpot.
- Developed a Microsoft Access database to optimise data archiving and cold-calling processes.
Education
Bachelor of Science - Computer Science
Brunel University London
Uxbridge, London07-2024
A-Levels - History, Media Studies, Information Technology
Jumeirah College
Dubai, UAE09-2020
Skills
- Programming: Python, Java
- Web Development: HTML, JavaScript, SharePoint
- Database Management: SQL, Microsoft Access
- CRM Tools: Salesforce, HubSpot
- CCaaS Platforms: Genesys Cloud, Zoom Contact Centre, Sprinklr Contact Centre
- Data Analysis: Excel, Power BI
Certification
- RYA Powerboat Level 1 & 2 | RYA Sailability
- Emergency First Aid | Dubai Corporation for Ambulance Services
- Innovation Award | Jumeriah College, 2019
- The Duke of Edinburgh’s Award – Bronze
- HubSpot Sales Software Certification - HubSpot Academy.
- Salesforce Certified Administrator - Salesforce.
- Google Ads Certification - Google Skillshop.
Timeline
Pre-Sales and Business Development Intern
CCR Group
11.2024 - Current
Technical Development And Support Officer
Eliquent Life Sciences
03.2022 - 08.2023
Information Technology Intern
Aeon & Trisl Real Estate Brokers
08.2020 - 08.2020
Bachelor of Science - Computer Science
Brunel University London
A-Levels - History, Media Studies, Information Technology
Jumeirah College
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