Arif Shaikh
Summary
Aspiring to work with an organization that can give me opportunities to grow so that I will be able to help in the growth of that organization and will be able to enhance my skills and capabilities.
Overview
2
2
years of professional experience
Work History
Sales Coordinator
GULF STAR STEEL DRUMS LLC
09.2023 - Current
- Kept detailed records of sales and customer information, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Sr. Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
03.2023 - 09.2023
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
Clinical Research Coordinator
IDD RESEARCH SOLUTIONS PRIVATE LIMITED
12.2021 - 05.2022
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
Education
Master of Science - Clinical Research
Institute of Clinical Research India
Mumbai, Maharashtra06.2020
Bachelor of Science - Chemistry
Bhavans College
Mumbai, Maharashtra10.2018
Skills
- Fast learner
- Good communication skills
- Positive thinking and adaptability to new environment
- Event and time management skills
- MS word 2010
- MS excel 2010
- MS powerpoint 2010
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Industrial Exposure
- Attended seminar on healthcare at Indian education society.
- Attended a workshop on research methodology and biostatistics held at Institute of clinical research india.
- Attended seminar on working of ethics committee at Institute of clinical research india.
- Attended one day clinical research training at prince aly khan hospital, Mumbai.
Extracurricular Activities
Anchored in events for schools & college cultural festivals.
Worked as a volunteer in workshop held at Institute of clinical research india.
Active participant, organizing and managing cultural events.
Hobbies and Interests
- Reading
- Travelling
- Cricket
Disclaimer
I, Arif Shaikh, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Sales Coordinator
GULF STAR STEEL DRUMS LLC
09.2023 - Current
Sr. Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
03.2023 - 09.2023
Clinical Research Coordinator
IDD RESEARCH SOLUTIONS PRIVATE LIMITED
12.2021 - 05.2022
Master of Science - Clinical Research
Institute of Clinical Research India
Bachelor of Science - Chemistry
Bhavans College
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