Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arifa

Abu Dhabi

Summary

Motivated Facilities Coordinator with 5 years of experience and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Facilities Coordinator

Adeeb Facilities Management
04.2023 - 02.2024
  • Monitor and manage facility access and safety protocols.
  • Collaborate with department heads to identify equipment needs based on operational requirements.
  • Coordinate procurement process, including negotiating contracts, obtaining quotes, and processing purchase orders
  • Develop and maintain comprehensive inventory of all equipment, including serial numbers, models, and locations
  • Establish preventive maintenance schedules and procedures to ensure proper functioning of equipment
  • Coordinate maintenance and repair activities with internal teams or external service providers
  • Provide regular reports on facility operations, expenses, and projects to management
  • Manages and processes work order requests; ensures problems are resolved quickly based on priority and ensures customer satisfaction
  • Manage and supervise daily activities of team and ensure optimal use of manpower and resources
  • Analyze SLA breaches and communicate with client with proper justification
  • Managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, preparation of technical reports and escalating special case concerns to supervisor
  • Handling project day to day operation liaising with HR, procurement, Finance, and HSEQ-related activities
  • Coordinating with service providers on operational schedules, planned maintenance, equipment, and information
  • Organizing client meetings and MOM preparation and submission
  • Preventive maintenance planning and assignments and follow-up for completion within agreed time frame
  • Hence, achieving 90 - 100% KPI results
  • Provide Administrative Support to management by preparing monthly reports, SRF, and required internal transfer of staff
  • Complete tracking of variable works and following up for work completion and invoice process
  • Contract preparation for SSP systems and following up with SSP contractors for planned maintenance as per schedule.
  • Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
  • Developed training programs for staff members, resulting in a more skilled workforce and higher quality services.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.

Operations Coordinator

Imdaad LLC
01.2020 - 03.2023
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Work order management for complaints raised, follow up with supervisors for open works.
  • Worked with vendors to make purchases and reconcile invoices.
  • Organizing client meeting and MOM preparation and submission.
  • Presentable work progress status report preparation for management staff.
  • Conducting training for new joiner /refresher for CAFM, MAXIMO operation and PDA device operations.
  • Preventive maintenance planning and assignments and follow-up for completion within agreed time frame. Hence achieving 90- 100% KPI results.
  • Knowledge of Asset tagging for all required assets.
  • Provide Administrative Support to management by preparing monthly reports, SRF, and required internal transfer of staffs.
  • Coordinating with Service providers on operational schedules, planned maintenance, equipment, and information.
  • Prepare annual leave schedule for all departments and monitor staff leave utilization against schedule.
  • Handle leaves and time attendance issues.
  • Labour booking and proper work order assigned to project supervisor.
  • PPM scheduling and proper generation of PPM work orders according to schedule.

Customer Care Representative

Vps Health Care
01.2015 - 02.2017
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Maintained and managed patient files and databases.
  • Monitored and screened all phone calls and worked according to customer service guidelines.
  • provided support to various departments and ensured efficiency of work.
  • Managed and ensured accuracy in all medical records.
  • Coordinated with physicians and prepared all billing services documents.
  • Ensured completion of orders for billing process according to computer system protocol.
  • Attended emergency cases and scheduled appointments directly with specialists accordingly.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Performed cashier duties, including balancing and end of bank duties.

Education

B.Tech - Electronics And Communication Engineering

Calicut University
Kerala, India
12.2013

Skills

  • Administration
  • Computer Aided Facility Management
  • Equipment Coordinator
  • PPM scheduling

Certification

NEBOSH IGC

Timeline

Facilities Coordinator

Adeeb Facilities Management
04.2023 - 02.2024

Operations Coordinator

Imdaad LLC
01.2020 - 03.2023

Customer Care Representative

Vps Health Care
01.2015 - 02.2017

B.Tech - Electronics And Communication Engineering

Calicut University

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Arifa