Arish Sheik
Manager, Applications Services
Dubai
Summary
An enthusiastic, dedicated, motivated, hardworking Technology professional with specific talent to prioritize objectives and to meet challenges head-on. To learn from a dynamic and diverse work environment with my knowledge and experience to add the best of the value to the organization's objectives to support growth and profitability.
Overview
19
19
years of professional experience
Work History
Manager, Applications Services
Dubai Islamic Bank
1 2018 - Current
- Lead a team handling Compliance, Risk management, Finance applications, Payment systems, Workflow systems, CRM, Workload Automation & Data management systems.
- Systems managed include Anti Money Laundering, Decision management & Credit rating systems, CRM systems, Corporate interfaces & Retail Loan Origination systems, Funds transfers & payments, Collections, Enterprise Content Management, Business process Management, Limits management system, Cash management system, ETL, CDC, Kafka.
- Aided management by recommending corrective actions and improvements to Tech operations.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Provide technical direction to team on resolving incidents, introduce performance-tuning measures in systems & Proactive solutions to lead to availability enhancement.
- Direct team to target oriented goals.
- Built harmonized reports for management and executives.
- Produced accurate and timely reports, facilitating measurement, decision-making for senior executives.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training & organizational know hows.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Documented project constraints business impacts and risks, noting potential impact to organization.
- Track pending problems, lead to solutions, communicate status reports to management through periodical reports.
- Track issues to resolution through ITIL processes, Incident, Problem management & Change management processes.
- KPI evaluation, tracking & assignment based on IT organization roadmap.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Vendor performance analysis as hallmark for contracts renewal..
- Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Assistant Manager, Core Banking Applications
DUBAI ISLAMIC BANK
10.2010 - 05.2018
- Analyze, debug system bugs, propose and implement fixes for system issues
- System integrations issues analysis
- Flex branch DB layer issues and branch installer creation for new branches/schemas
- Identify financial & system risks in core banking & promote fixes to production
- Performance fine-tuning in system and EOD changes.
- Analysis of EOD related issues & solution implementation.
- DR setup for Core banking systems.
- Handling payment systems like FTS, WPS & DDS file uploads from Core banking.
- SPOC for IS internal & external audits.
- IBM Data Stage ETL tool management.
- Supporting VAT functionality in Core banking & VAT application as the Tax engine for the VAT qualified charges collected in the bank.
ATM/CCDM SYSTEM ADMINISTRATOR
DUBAI ISLAMIC BANK
06.2009 - 10.2010
- Installation of ATMs - from ATMs to ATM switch
- Installation of CCDMs - end to end configuration from CCDMs to host
- Enhanced alerts configuration for ATM/CCDM to cut down downtime
- Encryption keys configuration in Switch & ATMs for secure data link between ATMs & switch
- Setting service benchmark for ATM/CCDMs and targeting machines those are below baseline, analyzing them for hardware & software errors
- Identify highly utilized machines and improving service availability
- Configuring new bins in ATMs
- Implemented auto password renewal policy
IT OPERATIONS SUPPORT
DUBAI ISLAMIC BANK
11.2006 - 06.2009
- EOD Support.
- Monitoring ATM and CCDM machines.
- Monitoring bank’s 24*7 services.
- Documenting incidents and events
SYSTEMS SUPPORT ENGINEER
Dubai Bank/Sahm Technologies
04.2005 - 10.2006
- Server administration & formulating group policies & user right administration
- Antivirus server software admin & monitoring client stations for virus activity
- Handling implementation of new branches from cabling to server and application installations
- Managing active directory
- Installing, upgrading and troubleshooting Windows servers
Education
Bachelor of Engineering -
Madurai Kamraj University
SAFE Agile Certified Scrum Master - Project Management
SAFE
FinTech: Innovation and Transformation in Finance -
National University of Singapore
Best Practices
ITIL
Skills
Strategic Planning
Performance Management
Workforce Management
Project Management
Contract Management
Complex Problem-Solving
Budget Control
Decision-Making
Work Planning and Prioritization
Adaptability and Flexibility
Negotiation and Conflict Resolution
Additional Information
ACHIEVEMENTS
ATM/POS INTERFACE UPGRADE
Core Banking interface system upgrade From a VC++ system to Java based SWIG Interface in Solaris platform. Zero downtime achieved after implementations of the system.
PERFORMANCE UPGRADE
Core banking EOD performance tuning that cut down 40% of the EOD execution time facilitating higher system availability for business users on peak volume times.
DATA ARCHIVAL
Archival of Core banking data across modules to mitigate the data growth, storage cost & improve system performance.
ADDITIONAL SKILLS
- Solution Analysis
- Systems Integration
- Cost/benefit analysis
- Licenses Management
- Core Banking - Interfaces integration
- Data Streaming
MODULES EXPERTISE
- Liabilities, Assets
- Interfaces and Channels
- Profit and Charges
- EOD, EOM, EOY
- CASA, Deposits
PROJECTS EXPOSURE
- Data Center migration.
- Core data migration.
- DR setup.
- Central Bank systems migration.
- Rollout of Switch migration project in ATMs across UAE.
- CPR project rollout
Timeline
Assistant Manager, Core Banking Applications
DUBAI ISLAMIC BANK
10.2010 - 05.2018
ATM/CCDM SYSTEM ADMINISTRATOR
DUBAI ISLAMIC BANK
06.2009 - 10.2010
IT OPERATIONS SUPPORT
DUBAI ISLAMIC BANK
11.2006 - 06.2009
SYSTEMS SUPPORT ENGINEER
Dubai Bank/Sahm Technologies
04.2005 - 10.2006
Manager, Applications Services
Dubai Islamic Bank
1 2018 - Current
Bachelor of Engineering -
Madurai Kamraj University
SAFE Agile Certified Scrum Master - Project Management
SAFE
FinTech: Innovation and Transformation in Finance -
National University of Singapore
Best Practices
ITIL
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