Arjun Bhalodi
Ras Al Khaimah,UAE
Summary
Experienced Front Office Supervisor with a track record of providing
exceptional guest service and managing front desk operations. Skilled in
communication, customer service, and teamwork, with a knack for multitasking and problem-solving. Adept at using Microsoft Office and handling guest relations. Known for efficiently handling complaints and building strong relationships with guests. Effectively promote products and increase revenue by connecting with Customers and recommending target offerings. Committed to contributing to the company's growth and delivering professional, efficient, and high-quality service.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Front Office Supervisor
The Ritz Carlton Al Hamra Beach
Ras Al Khaimah, UAE
01.2024 - 10.2024
- Oversaw front desk operations, ensuring exceptional customer service for all guests
- Promptly and professionally resolved guest issues and complaints, maintaining accurate records of cash handling and room assignments
- Supervised, trained, and coached front desk staff, ensuring all front office equipment and supplies were well-maintained and operational
- Stayed informed on hotel policies, procedures, and promotions, contributing to increased revenue by effectively promoting hotel services
- Delivered personalized assistance to guests, ensuring their needs were met with the highest level of care
- Facilitated memorable guest experiences through exceptional customer service and meticulous attention to detail
- Efficiently managed guest inquiries and requests, consistently delivering high-quality customer service
- Coordinated with multiple departments to fulfill guest requests, maintaining effective communication to ensure a seamless guest experience.
Experience Concierge Agent
The Ritz Carlton Al Hamra Beach
Ras Al Khaimah, UAE
05.2022 - 12.2023
Resort Service Agent
The Ritz Carlton Al Hamra Beach
Ras Al Khaimah, UAE
11.2021 - 05.2022
Business Development Associate
Byjus The Learning Application
Bangalore, India
08.2020 - 07.2021
Education
Diploma in Hospitality Management - Hospitality
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
01.2017 - 12.2020
Bachelor's in Hospitality Management - Hospitality
UNIVERSITY OF WEST LONDON
01.2017 - 12.2020
Bachelor's In Tourism - Tourism
Indira Gandhi National Open University
Bangalore /2017 - /2020
Skills
- Leadership
- Multi-Tasking
- Problem-Solving
- Fast Learner
- Customer Service
- Communication
- Training & Development
Languages
English
Fluent
Hindi
Native
Accomplishments
- Nominated for Five Star Supervisor of Quarter 1, 2024.
- Five Star Employee of the Year 2022
- Five Star Employee of Quarter 3, 2022
- Academic Topper with Gold Medal in Front office.
- Cleared Forbes Travel Guide Audit with Four Stars Rating.
Timeline
Front Office Supervisor
The Ritz Carlton Al Hamra Beach
01.2024 - 10.2024
Experience Concierge Agent
The Ritz Carlton Al Hamra Beach
05.2022 - 12.2023
Resort Service Agent
The Ritz Carlton Al Hamra Beach
11.2021 - 05.2022
Business Development Associate
Byjus The Learning Application
08.2020 - 07.2021
Diploma in Hospitality Management - Hospitality
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
01.2017 - 12.2020
Bachelor's in Hospitality Management - Hospitality
UNIVERSITY OF WEST LONDON
01.2017 - 12.2020
Bachelor's In Tourism - Tourism
Indira Gandhi National Open University
/2017 - /2020
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